Service Policy Analyst - Eau Claire, WI

Xcel Energy Eau Claire , WI 54701

Posted 1 week ago

Location(s): WI - Eau Claire

Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A professional position at Xcel Energy could be just what you're looking for.

Position Summary

Responsible for administering, clarifying and interpreting existing documented service policies and tariffs for multiple states for the design organization and customers. Serves as the primary resource regarding Service Policy for Distribution Design and Engineering, Construction, Legal, Regulatory and Rates. Resource for training service policy as well as tariff application and procedures. Responsible for documentation of policy related to Tariffs and Service Policy. Ensures consistent application of policy across business areas. Responsible for granting exceptions to external customer requests. Responsible for Service Policy website updates for all states within company territories. Liaison between the Rates and Design Departments.

Essential Responsibilities

  • Responsible for administering and interpreting existing documented service policies and tariffs for internal and external customers by providing guidance in service policy. Proposes language for tariff changes which influences corporate policy and customer requirements.

  • Responsible for addressing escalated internal and external customer questions to facilitate the understanding and consistent application of policies and interpretations of the tariffs.

  • Coordinates with other business units to resolve external customer requests for exceptions to the company's Standard for Installation and Use.

  • Works with internal departments to recommend tariff changes to Service Policy to meet corporate goals while maintaining levels of regulatory compliance and fairness to all customers.

  • Works in conjunction with Asset Management, Legal and Rates to ensure policies and tariffs are accurate and up to date. Promotes consistent application of existing policies and recommend policy modifications as appropriate to improve processes and customer satisfaction.

  • Initiates efforts to maintain consistent tools for internal and external customers to easily access service policies and tariffs related to the business. Provide and/or coordinate training as needed to ensure consistent use of Service Policy procedures, tariff adherence.

  • Works with Electric Meter and Engineering on updates to the company's Standard for Installation and Use

  • Initiate internal and external communication of tariff and policy changes. Responsible for website updates

Minimum Requirements

  • Bachelor's degree in Engineering, Business Administration or related field or equivalent combination of education and experience.

  • Five years' experience in Construction, Engineering, Delivery Design, Process Improvement, Policy Development or close related field

  • Experience in rates preferred

  • Experience with SAP, Madcap, Microsoft Office and gas/electric tariffs preferred.

  • Demonstrated skills in problem resolution, communication, decision making, process improvement and policy development.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

Posting Notes: WI - Eau Claire || WI - Eau Claire || United States (US) || Operations || 0480A:Operations || Full-Time || Non-Bargaining ||

Requisition Number: 22667

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at

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Service Policy Analyst - Eau Claire, WI

Xcel Energy