Service Parts Associate

Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations. Uses appropriate personal protective equipment.

Carries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions. Maintains a favourable relationship with internal and external customers by addressing their needs and issues in a timely manner. Escalates customer issues to supervisor when needed.

Maintains a neat and clean appearance in the customer parts area and parts warehouse. Personally, leads or guides other Parts Personnel in sourcing and locating complex parts requests or finding alternatives. Utilizes various systems, catalogs, other resources, and collaborates with technicians to identify and procure the parts in the most cost and time efficient manner.

Assists management in mentoring and developing less experienced parts personnel through knowledge transfer, on-the-job training opportunities, or other methods. Participates as a team member on parts department related improvement assignments and projects as needed.

May lead small, limited portions of improvement activities.

Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate. Performs other duties that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other parts-related duties as assigned by management. Requirements: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports, and advanced level computer skills. This position may require licensing for compliance with export controls or sanctions regulations. As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard trace, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Shubh Yadav M:(408) 381-1348