Service Owner Loyalty Manager - Bob Howard Chevrolet

Overview

Bob Howard Chevrolet is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified Service Owner Loyalty Manager to our team.

Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and the United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!

Compensation and Benefits:

• Base Salary Plus Commission

• Health insurance

• Dental insurance

• Vision, Life, Disability insurance

• 401(k) plan with company match

• Paid vacation

• Employee Stock Purchase Plan

• Employee Vehicle Purchase Program

• Professional work environment, with job training and advancement opportunities

Responsibilities:

• Meet and greet customers promptly in a professional and courteous manner.

• Liaison between the service and sales department.

• Handle outbound customer calls.

• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.

• Establish personal goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.

• Learn to overcome objections.

• Follow all company policies and procedures.

• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.

• Make daily follow up calls to customers who have service concerns in attempt to resolve any concerns.

• Work closely with the service drive team to ensure things run efficiently.

• Engage with customers waiting for their vehicles in the customer lounge.

Qualifications:

• Sales experience is preferred.

• Confidence in your ability to be successful.

• Outstanding communication skills both verbal and written.

• Professional appearance and outstanding work ethic.

• Great attitude with a high-energy personality.

• Superior customer service skills.

• A desire to work in a commission, performance-based, environment.

• Self-starter and self-motivated.

• Ability to work well in a process-driven environment.

• Proficient at operating a personal computer including Microsoft Office: E-mail, Excel and Word.

• High School Diploma or equivalent

All applicants must be willing to submit to pre-employment testing to include: background checks, MVR, and hair follicle drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.

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