Service Order Clerk - Ft. Campbell

J&J Worldwide Services Fort Campbell , KY 42223

Posted 3 weeks ago

General Summary

Receives, records, and distributes work orders to service crews upon customers' requests for service. Perform cost estimations and assist with invoicing.

Essential Duties and Responsibilities

  • Records information such as location, equipment to be repaired or service to be rendered

  • Prepares work orders and distributes to service crew

  • Contacts customers to insure satisfactory performance of service

  • Keeps record of service calls and work orders

  • Dispatch orders and relay messages and special instructions to mobile crews

  • Perform planning and cost estimations for service orders

  • Responsible for invoicing, and closing the service orders in the database, as well as maintaining files

  • Contacts subcontracts and maintains listing of subs being used

  • Answer phone calls; greet visitors; may direct questions to the appropriate person in the office

  • Other duties as assigned

Knowledge, Experience and Skill Requirements

  • Minimum of 1 year experience in a dispatch position

  • Minimum of 1 year experience with cost estimates

  • Experience managing invoices a plus

  • Excellent verbal and written communication skills

  • Strong organizational skills

Physical, Environmental and Sensory Requirements

  • Work environment is a typical office setting

  • Physical demands include intermittent sitting, standing, and walking, and occasional bending reaching and lifting

  • Limited exposure to elements such as heat, cold, noise, dust, dirt, chemicals, etc. but generally not to the point of being disagreeable

This job description is subject to change by the employer as the needs of the employer and requirements of the job change.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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Service Order Clerk - Ft. Campbell

J&J Worldwide Services