Receives, records, and distributes work orders to service crews upon customers' requests for service. Perform cost estimations and assist with invoicing.
Essential Duties and Responsibilities
Records information such as location, equipment to be repaired or service to be rendered
Prepares work orders and distributes to service crew
Contacts customers to insure satisfactory performance of service
Keeps record of service calls and work orders
Dispatch orders and relay messages and special instructions to mobile crews
Perform planning and cost estimations for service orders
Responsible for invoicing, and closing the service orders in the database, as well as maintaining files
Contacts subcontracts and maintains listing of subs being used
Answer phone calls; greet visitors; may direct questions to the appropriate person in the office
Other duties as assigned
Knowledge, Experience and Skill Requirements
Minimum of 1 year experience in a dispatch position
Minimum of 1 year experience with cost estimates
Experience managing invoices a plus
Excellent verbal and written communication skills
Strong organizational skills
Physical, Environmental and Sensory Requirements
Work environment is a typical office setting
Physical demands include intermittent sitting, standing, and walking, and occasional bending reaching and lifting
Limited exposure to elements such as heat, cold, noise, dust, dirt, chemicals, etc. but generally not to the point of being disagreeable
This job description is subject to change by the employer as the needs of the employer and requirements of the job change.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
J&J Worldwide Services