Monarch Landscaping Martinez , CA 94553
Posted 2 weeks ago
Jensen Landscape Services
Monarch Landscape Companies is a family of successful landscape brands in six states across the United States. We are a values-based learning organization committed to being the best place to work as a landscape professional. At Monarch Landscape Companies, your achievements determine your rewards, your abilities define your success, and your professionalism leads to autonomy!
JOB SUMMARY:
Serve as first point of contact for client inquires and requests, and track issues to resolution. Provide general administrative duties in support of an outstanding client service experience.
MINIMUM QUALIFICATIONS:
Education
Experience
License or Certification
Specialized Skills
Strong internal and external customer service
Ability to demonstrate a positive professional demeanor and contribute to a culture of excellence
Effective oral and written communication
Demonstrated ability to timely and proactively follow up on and resolve problems
Proven track record of very high attention to detail and organization
Proven ability to work within time constraints with limited supervision
Ability to prioritize workload and change direction quickly depending on deadlines
Strong understanding of Microsoft Office Suite, and ERP systems
Strong understanding of CA labor unions requirements
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to adjust to changing priorities and handle multiple tasks simultaneously, with attention to detail
Bi-lingual English/Spanish preferred, including ability to read, interpret and translate documents and make verbal presentations
Ability to read, write and comprehend English
Ability to speak effectively before employees individually or in a group setting
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Constantly required to talk, hear, see, sit, stand and walk
Must be able to see at close vision, distant vision, peripherally, have depth perception and have the ability to adjust focus
Frequent use of hands to manipulate, handle or feel objects, tools or controls
Occasionally required to lift and/or move up to 25 pounds
Work Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Constantly required to use computer-based systems.
Frequently sits for long periods of time in an office environment.
ESSENTIAL DUTIES
Promptly and professionally answer client customer service line
Determine nature of client requests, enter into ERP, assign to appropriate department/manager, and track to completion
Regular and timely follow up on client requests with operations
Basic proposal creation
Create and send seasonal proposals to clients
Accurately prepare bids for common, straightforward landscape value added services
Analyze reports and job data for discrepancies or issues and share findings with ROM and Branch Manager
Work with field operations team on ensuring labor compliance requirements are met
Process and review accepted work orders for accuracy of billing and description information into ERP and accounting system
Timely and accurate processing of non-recurring accounts receivable invoicing
Assist in organization of company functions and meetings including facility allocation and catering
Provide general clerical duties, including typing, faxing, scanning, answering phones, greeting visitors and filing
Assign system general Purchase Orders upon request as needed
Assist with payroll process as needed
Reconcile vendor invoices against open PO report as needed
Regularly maintain and update the procedural manual as it relates to this position
Manage client portal activity for in and out of contract services
Other duties as assigned.
Total Rewards
At Monarch, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. Elements of our Total Rewards package include competitive base pay and variable compensation opportunities.
Monarch also provides eligible employees with an array of additional benefits, including:
The opportunity to enroll in a variety of healthcare benefit programs, including medical, dental, and vision plan options; flexible spending accounts; retirement savings plans; term life/ad&d; and a number of supplemental insurances
Company Provided Life/AD&D
Employee Assistance Program
7 Paid Holidays
3 Days Paid Bereavement
5 Days Paid Jury Duty
Employee Equity Program
Paid Time Off Starting at 2 weeks per year
Sick Pay in accordance with applicable state or local ordinance
On-Demand Pay Through A Partnership with DailyPay
Referral Bonuses Programs
Gym Membership and Mobile Carrier Discounts
Education Assistance
Best-in-Class Learning Management System
Career Advancement Opportunities
The specific programs and options available to any given employee may vary depending on eligibility factors such as position, tenure, geographic location, and the applicability of collective bargaining agreements.
Please note that the salary information shown below is provided in compliance with state specific laws. Salaries are based upon candidate experience and qualifications, as well as market and business considerations, and therefore may be different in other locations or operating divisions.
Pay range: $23.00 - $25.00
Jensen Landscape Services is an EEO and E-Verify participating employer.
Jensen Landscape Services is an On Demand Daily Pay employer
Monarch Landscaping