Service Operations Specialist

Single Digits Bedford , NH 03110

Posted 1 week ago

This role can be located in Bedford, NH or Charlotte, NC

The Service Operations Specialist ensures order entry quality and integrity in concert with a high level of order processing accuracy. The Specialist is a key participant in the overall Order to Cash (O2C) process, while helping to drive a high degree of customer satisfaction.

Responsibilities include:

  • Establish and maintain communication with the appropriate individuals throughout the process (Sales, Field Engineers, Logistics, Project Management, Finance).
  • Maintain order quality by ensuring compliance to Single Digits standards.
  • Drive order velocity and optimal workflow through the active management of priorities and maintenance of the order pipeline.
  • Confirm customer requested installation dates to assist with order and project set-up, and backlog management.
  • Create Sales Orders as required to ensure information is accurately recorded within the financial systems.
  • Create, schedule and track Engineering Change Orders (ECOs) related to damaged or missing equipment, out of box failures, and Client add-on orders.
  • Confirm ECOs are documented correctly in internal systems to properly record changes in costs and revenue, while ensuring approvals (internal or Client) are received.
  • Manage sales orders that modify existing Client contracts (example: circuits or TV services) ensuring timely, and accurate order entry.
  • Support the Single Digits Sales and Operations teams with Technical Service Requests by creating required documentation, seeking appropriate vendor bids, presenting quotes to Clients, and scheduling work as required.

Requirements

  • Associates degree and 5 years of order entry or similar experience, OR:
  • High school diploma & 10 years related experience.
  • Working knowledge of Salesforce, Intacct and CPQ highly preferable

Benefits

  • Full Time Position
  • Medical
  • Dental
  • Vision discounts
  • Domestic Partner benefits
  • 401(K) with a company match
  • Voluntary Life/AD&D
  • Long Term Disability (LTD)
  • Employee Assistance Program
  • Health and Wellness Program
  • Flexible Spending Account
  • Holidays - 9 per calendar year
  • Paid Time Off (PTO)
  • Parental Leave
  • Reimbursement Plans
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Service Operations Specialist

Single Digits