Service Operations Manager

Why join Seegrid?

Seegrid is the leading provider of self-driving industrial vehicles. We develop and deliver mobile robots and enterprise software for global leaders in logistics, manufacturing, warehousing, and e-commerce. Our suite of solutions includes vision-guided vehicles, fleet management software, actionable analytics, and best-in-class service and support. Our unique and proven technology sets us apart-our automation solutions have safely driven millions of autonomous miles in real production facilities without a single personnel safety incident. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.

About The Role

The Service Operations Manager has the primary responsibility of ensuring material availability to support the customer needs of the service department. Other responsibilities include managing inventory levels, generating quotes, tracking purchase orders for service parts, supporting material/product level revisions, interacting/coordinating with suppliers on a variety of topics, and supporting other business functions as required.

Responsibilities Include:

• Own and communicate with internal and external customers regarding commercial parts processes such as warranty returns and claims.

• Coordinate with the supply team to utilize remote part storage warehouses in close locations to customer facilities.

• Work closely with Supply Material Handlers to ensure prompt and accurate service order shipments to customers

• Issue RMA's and handle return and replacements and work closely with the re-manufacture team to ensure priority parts are available for failure analysis.

• Receive daily any customer returns (RMAs), validate and enter parts back into the system. Ensure that warranty credits are granted only when company Terms & Conditions are met.

• Ensure same day dispatching of service parts orders

• Support service projects, monitors inventories to ensure special project deadlines can be fulfilled

• Coordinate material flows throughout product/BOM changes, review material that is obsolete in production

• Support the quoting and purchase order tracking for service parts and labor.

Required Qualifications:

• 2+ years of experience in a service parts management or sales operations role

• Broad understanding of end-to-end supply chain

• Experience in MES & CRM systems

• Demand planning and supply planning for service needs

• Excellent customer service, communication and interpersonal skills

• Strong work ethic, working hand in hand with vendors, production staff and logistics to get products manufactured and delivered as quickly as possible

• Ability to lead, interface and work effectively with other departments

Desirable Qualifications:

• Strong attention to detail

• Proficient in Microsoft Office products and Windows-based computer systems.

• Bachelor's degree is preferred

Seegrid has been recognized nationally as a Best-Place-to-Work. We'd love to have you join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.