Service Officer

Keybank National Association Brooklyn , OH 44144

Posted 4 weeks ago

Job Description:


Responsible for closing assigned portfolio consisting of a variety of products, primarily in Healthcare Group (HCG) and Income Property Group (IPG). Independent management of all pre-closing and conduct review of due diligence, including adhering to internal compliance procedures (OFAC, Patriot Act, etc.), credit approval, risk management and documentation standards according to internal closing procedures and controls. Responsible for providing superior client service in proactively driving the closing process, engaging legal counsel and third party vendors, following progress on the closing checklist, identifying items/conditions to be satisfied and the party responsible, through funding and all post closing functions.

Essential Job Functions:

  • Provides closing expertise to RM/PM in pre-closing process through review of items required to close, review of credit approval and assistance with review of commitment letter and loan documentation

  • Drives closing process with client, utilizing closing checklist to identify and monitor progress of items required to close and responsible parties for such

  • Engages/coordinates outside consultants necessary for the transaction including legal counsel

  • Accumulates and reviews all loan documentation and other information for conformity to credit policy, credit approval, and commitment letter; reviews and negotiates client-requested changes with counsel and/or RM as appropriate

  • Ensures ongoing communication with client, RM, PM, legal counsel, title agent, consultants, Servicing Officer and all other necessary parties during pre-closing and closing process

  • Works with Servicing Officer, consultants and RM to ensure project budget is balanced and conforms to loan approval.

  • Delivers distinctive personalized service to external and internal clients; participates in client meetings

  • Utilizes transaction tracking system to update transaction status

  • Ensures all pre-closing conditions of approval are met

  • Provides authorization to close to Servicing Officer; works closely with multiple parties to achieve a well-coordinated and timely closing, funding and booking of the transaction

  • Effectively communicates and works with banks on syndicated/participated transactions; leads or participates in syndication bank group meetings (each with Team Lead assistance as needed) and ensures Bank documentation and closing requirements are met

  • Coordinates collection of all fees and charges necessary to close transaction

  • Provides required documentation for booking transaction and fees

  • Utilizes RECWeb system for timely updates on deal status, and timely uploading and maintaining of closing file and all appropriate documents

  • Ensures all pre-closing conditions of approval are met and proactively monitors all post closing items

  • Utilizes Compliance Applications in order to ensure adherence to all governmental and fiduciary laws, including OFAC and Patriot Act

  • Clearly and immediately communicates problems/issues and elevates appropriately; assists in resolving issues affecting client service and risk management

  • Adheres to timeframes for all required training

Required Qualifications:
(License, Certificates, Education, Skills, etc.)

  • 4-year College Degree or equivalent real estate business experience

  • Paralegal training, law degree and/or LPO license preferred

  • Experience with closing process and real estate loan financing including commitment/loan structures, title/liens, insurance, loan documents, contracts, leases, AIA document, project budgets and other legal documentation and compliance with governmental legal requirements (Familiarity of HCG product a plus).

  • Strong solution-oriented and problem solving skills; detail-oriented

  • Demonstrated decision-making ability

  • Experience with multi-bank loan participations/syndications and secondary market standards

  • Strong aptitude for analysis, systems and mathematics

  • Strong written and verbal communication skills

  • Strong planning and organizational skills

  • Proven ability to prioritize and handle multiple tasks in a high volume environment

  • Familiarity with commercial loan accounting systems

  • PC proficiency including familiarity with Microsoft Excel and Word.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Service Officer

Keybank National Association