OCC is looking for a ServiceNow Specialist who has experience implementing ITIL processes and can help design best practice solutions within the ServiceNow platform. The Specialist would work within a small development team that will manage the backlog, prioritize stories and develop enhancements/defects. The Specialist must have a good understanding of process design, business requirements and can define technical requirements. This person should be a self-starter who is looking to work on the latest modules/technologies in the ServiceNow platform.
Primary Duties and Responsibilities:
Deliver effective and timely solutions to OCC users through the application of business rules, client scripts, UI policies and configuration of forms and workflows
Building, configuring and supporting integrations between ServiceNow and other internal and external applications using SOAP/REST
Applying Agile development principles and attend daily standup, sprint planning and backlog grooming meetings with business partners
Partner with the various departments to define and document process, strive for operational excellence and translate business problems to solutions
Define and document processes, capture functional requirements, assess technology solutions, generate use cases, create functional designs, document training plans, analyze data migration needs
Should be able to support development of variety of applications: Incident, Problem, Change, CMDB, Discovery, Service Mapping, Portal & UI development, Asset Management, Service Catalog, Project Portfolio Management & Security Operations
Track record of having implemented, enhanced and supported an enterprise-class technology system, including planning, analysis and design, configuration, development, data migrations, system testing, cutover planning, and production support
Excellent understanding of IT business processes
Excellent written and oral communication skills
Ability to multi-task and work with management to prioritize tasks
Good troubleshooting skills with the ability to assist in determining root cause of problems, offer recommendations or suggestions for a quick, but effective, resolution
Demonstrate strong confidence in abilities and knowledge
Relational Database Management / SQL knowledge
Good knowledge of out-of-the-box ServiceNow modules
Good knowledge of ServiceNow platform features
AngularJS Front End design. Knowledge of ServiceNow Service Portal is a big plus.
Experience defining controls for COBIT/NIST Framework
Education and/or Experience:
Bachelor's degree in MIS or related field.
Bachelor's degree in IT related field or equivalent of education and work experience
3-5 years equivalent work experience.
Certificates or Licenses:
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