Service Now Specialist

The Options Clearing Corporation Dallas , TX 75201

Posted 2 months ago

Job Details:

Summary:

OCC is looking for a ServiceNow Specialist who has experience implementing ITIL processes and can help design best practice solutions within the ServiceNow platform. The Specialist would work within a small development team that will manage the backlog, prioritize stories and develop enhancements/defects. The Specialist must have a good understanding of process design, business requirements and can define technical requirements. This person should be a self-starter who is looking to work on the latest modules/technologies in the ServiceNow platform.

Primary Duties and Responsibilities:

  • Deliver effective and timely solutions to OCC users through the application of business rules, client scripts, UI policies and configuration of forms and workflows

  • Building, configuring and supporting integrations between ServiceNow and other internal and external applications using SOAP/REST

  • Applying Agile development principles and attend daily standup, sprint planning and backlog grooming meetings with business partners

  • Partner with the various departments to define and document process, strive for operational excellence and translate business problems to solutions

  • Define and document processes, capture functional requirements, assess technology solutions, generate use cases, create functional designs, document training plans, analyze data migration needs

  • Should be able to support development of variety of applications: Incident, Problem, Change, CMDB, Discovery, Service Mapping, Portal & UI development, Asset Management, Service Catalog, Project Portfolio Management & Security Operations

Qualifications:

  • Track record of having implemented, enhanced and supported an enterprise-class technology system, including planning, analysis and design, configuration, development, data migrations, system testing, cutover planning, and production support

  • Excellent understanding of IT business processes

  • Excellent written and oral communication skills

  • Ability to multi-task and work with management to prioritize tasks

  • Good troubleshooting skills with the ability to assist in determining root cause of problems, offer recommendations or suggestions for a quick, but effective, resolution

  • Demonstrate strong confidence in abilities and knowledge

Technical Skills:

  • JavaScript development for administrating platform and development

  • Relational Database Management / SQL knowledge

  • Good knowledge of out-of-the-box ServiceNow modules

  • Good knowledge of ServiceNow platform features

  • AngularJS Front End design. Knowledge of ServiceNow Service Portal is a big plus.

  • Experience defining controls for COBIT/NIST Framework

Education and/or Experience:

  • Bachelor's degree in MIS or related field.

  • Bachelor's degree in IT related field or equivalent of education and work experience

  • 3-5 years equivalent work experience.

  • 2+ years' experience in ServiceNow with proficiency in JavaScript programming, debugging, testing and web services (REST or SOAP)

Certificates or Licenses:

  • ServiceNow Certified System Administrator

Step 1

When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume. Step 2

You will receive an email notification to confirm that we've received your application.Step 3

If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. For more information about OCC, please click hereOCC is an Equal Opportunity Employer


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Service Now Specialist

The Options Clearing Corporation