Service Now Solutions Architect/Consultant

Iconma, L.L.C. Atlanta , GA 30301

Posted 3 months ago

Service Now Solutions Architect/Consultant

Location: Atlanta, GA

Duration: 5-6 months


  • EIS Production Services
  • Service Management Office

  • Service Now Solutions Architect

  • A Bachelor's Degree is Preferred

Business Initiative/Purpose:

  • Client is seeking an experienced ServiceNow Solution Architect to join our Service Management Office Development Team. The Solution Architect will work closely with SMO leadership, key stakeholders, product owners, developers and engineers to align ServiceNow platform capabilities to business strategy and the ServiceNow roadmap. This resource will maintain the ServiceNow system architecture documentation, provide architectural controls and analysis of impacts for new requirements, perform advanced configuration and development work and provide guidance to the platform development team in a manner that is aligned to best practices while minimizing technical debt.

Project Team Size/Makeup:

The platform team consists of 5 developers and 3 system administrators.

Must Have- Skills / Prior Experience:

  • Experience applying and utilizing enterprise architecture standards. Understanding of key business processes and competitive strategies related to the IT function.

  • 5+ Years of ServiceNow Implementation experience

  • 8 years of experience in development

  • ServiceNow System Administrator Certification required.

  • Experience with platform implementation and configuration.

  • Experience with ITOM, Discovery, Service Mapping and Integrations

  • In-depth knowledge in information systems and ability to identify, apply, and implement best practices.

  • Ability to plan and manage projects.

  • Ability to solve complex problems by applying best practices.

  • Ability to provide direction and mentor less experienced teammates.

  • Excellent written and verbal communication and presentation skills.

  • Ability to generate detailed documentation.

Plus/Nice to Have

  • Skills/Prior Experience:
  • 10 years of experience or an equivalent combination of education and work experience.

  • Expert level knowledge of the following: Web Technologies (JavaScript, AJAX, HTML, CSS, XML), ServiceNow Platform

  • Well versed in infrastructure technologies, including operating systems and communication protocols.

  • Agile Development experience a plus.

  • ITIL Certification a plus

  • Banking or financial services experience.
  • ServiceNow Certified Implementation Specialist strongly preferred.


  • Manage ServiceNow solution design, ensuring alignment to industry best practices.

  • Serves as the team's resident expert regarding the platform and associated roadmaps.

  • Provides application, systems, or process design recommendations based on short- and long-term IT organization strategy.

  • Develops enterprise level application and custom integration solutions including major enhancements and interfaces, functions and features. Uses a variety of platforms to provide automated systems applications. Provides expertise regarding the integration of applications across the business.

  • Determines specifications, then plans, designs, and develops the most complex and business critical software solutions, utilizing appropriate software engineering processes-either individually or in concert with project team.

  • Provides architectural strategy and direction for multiple diverse application functions on a variety of multi-platform systems in order to support the achievement of corporate business objectives.

  • Develops application strategy in support of short- and long-term business plans as well as application implications and software development requirements. Participates in the development of company business system architecture plans and reviews cost and feasibility of system requests while ensuring the plan supports the strategic needs of the company.

  • May develop programming and development standards and procedures as well as programming architectures for code reuse. Applies in-depth knowledge of programming languages and designing, coding, testing etc.

  • Understands and consistently applies the attributes and processes of current application development methodologies.

  • Researches and maintains knowledge in emerging technologies and possible application to the business.

  • Viewed as a technical expert and critical technical resource. Typically leads complex projects and participates in larger initiatives.

  • Solves complex technical and operational problems.

  • Acts as a resource for teammates with less experience.

  • May have people management responsibilities for a small team.

  • Researches and maintains knowledge in emerging technologies and possible application to the business.

  • Viewed as a technical expert and critical technical resource. Typically leads complex projects and participates in larger initiatives.

  • Solves complex technical and operational problems.

  • Acts as a resource for teammates with less experience.

  • May have people management responsibilities for a small team.

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

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Service Now Solutions Architect/Consultant

Iconma, L.L.C.