Service Now Senior Developer

What this job is about:

As the Service Now Senior Developer, you'll have the exciting opportunity to be involved in the planning, development, implementation, and maintenance of applications and web services developed on the ServiceNow, Workday and/or future cloud-based development platforms.

Bring your expertise to the team as you independently design and develop complex ServiceNow solutions.

Who we are:

Within OFM, the Enterprise Applications Development Team provides technology solutions and management in support of the agency's mission, strategic plan, and the agency's IT Portfolio. The Enterprise Applications Cloud Platform Development Team is a team created for the specific purpose of developing and leveraging Cloud Platforms to quickly deliver business value and meet customer needs. Additionally, this team supports development on other agency Enterprise platforms and future cloud-based platforms such as ServiceNow, Dynamics365, Workday, as well as the applications developed and deployed on these platforms.

Our work at the Office of Financial Management (OFM) serves as a crucial part of the decision-making that the governor, Legislature and state agencies do each year. As an employee of OFM, you will be part of a team of dedicated professionals who work hard every day to provide the vital information and services they need to serve the people of Washington.

If playing a key role in supporting and improving state government matters to you, you've found the right place!

What we offer our employees:

• An environment of diversity, equity, inclusion and belonging. We strive to hire, cultivate and retain a competitive workforce that reflects the communities we serve. 

• A healthy life/work balance by offering flexible/alternative work schedules, wellness program, mobile arrangements and telework opportunities.

• Employees (and their families) have coverage options for medical, dental, vision and basic life insurance.

• Opportunity to enroll in state retirement programs and a deferred compensation plan. 

• A minimum of 14 days of vacation leave per year and 12 paid holidays throughout the calendar year.

• A commute trip reduction program, tuition reimbursement, membership to statewide Business Resource Groups and an Infants-at-Work program.

See our Benefits page for more information.

What you'll do:

• Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, flow, workflow, UI policies, UI actions, Business Rules, ACLs, UI Builder, scheduled jobs and any other configurations required to support business and IT needs.

• Provide guidance on how to write complex back-end code; Develop training to support software developers and business analysts learning to develop on the ServiceNow platform.

• Design, develop, test, implement, administer, or maintain agency and business unit web applications that interact with databases, web services or data warehouses from software requirements specifications and other related business analysis artifacts using C, C#, JQuery, .NET Frameworks and MS-Office products.

• Conduct peer code reviews on products developed by junior or peer positions.

• Solve highly complex IT problems, including defining & analyzing the problem, identifying & testing solutions, choosing & implementing the best solution, documenting the changes in the agency configuration management tracking system (Azure DevOps, or other similar systems) and evaluating the outcome.

• Architect ServiceNow solutions that align with Business and IT needs.

• Develop and implement integrations with existing Applications.

Required:

• Either a bachelors degree or higher in an Information Technology program or a closely related field OR additional closely related qualifying experience may be substituted for the educational requirement on a year-for-year basis.

• Seven (7) years of (full-time equivalent) of progressive information technology experience such as consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, directing projects; providing customer or technical support in information technology.

AND

• Three (3) years of (full-time equivalent) professional experience in ServiceNow development, including:

• Strong understanding of the ServiceNow Platform and associated Modules.

• Extensive experience of direct development with the ServiceNow platform - UI Actions, UI Policies, Business Rules, Client Scripts, Script Includes, Catalog Client Scripts, Catalog UI Policies, Email Scripts, Roles / Groups.

• Experience with importing and exporting data to ServiceNow using data loads, transform maps and transform scripts.

• Experience in web application development using JavaScript, HTML, CSS, and AJAX, REST and SOAP integrations.

• Experience designing and developing ServiceNow process flows and workflows.

• Developing and maintaining standards, guidelines and best practices at an agency and enterprise level.

Desired:

• A Master's degree or higher in Computer Science, Management Information System, or closely allied field (Engineering/Mathematics).

• One (1) or more years (full-time equivalent) of professional experience developing Microsoft application security, authentication, auditing, and exception handling protocols using the Microsoft Enterprise Libraries.

• One (1) or more years (full-time equivalent) of professional experience developing jQuery JavaScript libraries and or Angular J.

• ITIL Service Management Foundation Certification.

• ServiceNow Certified Application Developer (CAD).

How to apply:

Interested? We would love to hear from you. Click "Apply" at the top of this page to start your application (you can save the application and come back to it, if needed).

IMPORTANT: To be considered for this position, please include the following along with your application:

• Letter of interest: describing your specific qualifications.

• Resume: that details your applicable experience and education.

• References: at least three professional references with current telephone numbers.

We will directly contact the top candidates to interview for this position. Because we base our selection on the information you provide, it is in your best interest to identify the knowledge, skills and abilities that address the required and desirable qualifications we described above.

Questions:

For questions about this recruitment or to request reasonable accommodation in the application process, please email Leila Vandiver at TalentAcquisition@ofm.wa.gov. For TTY service, dial 711 to reach the Telecommunications Device for the Deaf system please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.

The Office of the Governor is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, and disabled and Vietnam-era veterans are encouraged to apply.