Service Now Architect

Identifying IRM new capabilities

Must have ITSM hands on capabilities.

Strong experience in customer facing Service Catalog items.

Identify Innovation opportunities.

Process Improvement opportunities through Gen AI, RPA, Ui Path

Experience in REST API integrations

Proven consulting experience as a key technical resource leading the development and delivery of ITBM solutions in client environments.

Expert level proficiency in ITBM produce line including current ITBM certification(s), IRM Capabilities and Development

Expert knowledge of the ServiceNow ITBM Products; PPM, Demand Management, Resource Management, Timecard Management, Agile, SAFe, APM, Financial Management, CMDB, and Common Services Data Model

Knowledge of industry and domain frameworks leveraged for IT Business Management

Experience with key technologies relevant to ServiceNow integration solutions including: Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.

Ability to listen, interpret, strategize and consult on complex business processes and technical concepts

Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.

Excellent interpersonal skills, customer centric attitude, and situational awareness

Outstanding verbal, written and presentation skills

Strong ownership, accountability, and attention to detail in all work efforts

Superior maturity, professionalism, and judgment; ability to excel with minimum supervision

Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum

8+ years working on the ServiceNow platform

Degree or equivalent, preferably in Computer Science or Information Technology

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist for one or more of the ITBM products

ServiceNow pre-sales accreditations in multiple product lines (ITBM)

Serve as primary technical point-of-contact for all ITBM Initiatives

Define technical solutions for architecture and design that are aligned with clients' business problems and ServiceNow ITBM implementation best practices

Co-lead requi rements gathering workshops with Business Functional team members to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution

Collaborate with Business Functional team members to write/estimate stories

Oversee developers' work, and own overall quality and delivery of development

Capable of executing hands-on development for stories that cannot be delegated

Responsible for sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required

Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges

Provide mentorship to developers and platform engineers on technical design standards and best practices

Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings

Assist product team with scoping service engagements typically involving ServiceNow ITBM products and complex integrations with client applications/systems

Research partner or vendor solutions to advise on optimal tools for integrations to meet client requirements

Contribute to the continual improvement of Delivery processes and the maturing of the ITBM practice.

Diligently and accurately track and record all time and keep calendar up to date with scheduled activities

Other duties and responsibilities as assigned