Non-exempt; full-time; 40 hours per week; Monday
Friday; 7:30 a.m.
4:30 p.m.; full-benefits
2 vacancies available: 1 county-funded and 1 grant-funded. Grant-funded position is temporary until 06/30/2022.
This position provides administrative and technical support for the Senior Services Division, providing limited case management and comprehensive information and assistance about programs and services for County residents age 60 years+ and/or persons age 18+ who have a disability. Supervision is received from the Director of Resource and Service Navigation.
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES
Screen clients for government benefit programs for which they may be eligible and help them complete applications.
Assist with administration of the Maryland Access Point, State Health Insurance Program, Senior Medicare Patrol Program and Medicare Improvements for Patients and Providers Act.
Provide comprehensive information/assistance to seniors, family members, veterans, and others by phone, in person, home visits, and workshops.
Distribute updated resource information as appropriate; assure that all inquiries receive comprehensive, timely and accurate replies
Assist with determining a person's eligibility for long term care (i.e. conduct Level 1 screen)
Interview clients in person, virtually, in their homes or on the telephone to assess their needs and concerns; provide comprehensive assistance in accessing services
Assist with Medicare Part-D related issues
Assist in annual Medicare Part D enrollment appointments
Input data into various software systems
Compile and maintain a comprehensive listing of programs, services, resources and other information related to the needs and interests of persons over 60 years of age
Distribute resource information and assure that all inquiries receive comprehensive and accurate reply
Educate the public, community leaders and other interested parties about resources available to the public; offer referrals to other agencies for assistance
Participate in random moment time studies.
Collaborate with other division programs to meet needs of target population
Maintain close working relationships with other local, state, federal agencies and various non-profit organizations
Participate in program monitoring visits by State, Federal and local authorities
Help prepare articles for publication in newsletters and the newspapers
Maintain accurate records of participant contacts and follow-up to determine if services were received and satisfactory/sufficient
Compile and prepare reports and statistics to meet Federal, State and County reporting requirements
Identify possible funding sources and provide support to grant writing process
Perform other related duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Any single position may not be assigned all duties listed above, nor do the examples cover all duties that may be assigned. QUALIFICATIONS AND REQUIREMENTS
The qualifications / requirements, knowledge/skills/abilities and physical demands or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate's degree in Health, Human Services, Gerontology, or a closely related field
Minimum 3 years work experience in the management of a human services related program
Minimum 2 years work experience in providing educational services to adults
Intermediate skills in MS Office Suite
Current AIRS certification or the ability to become so certified within 1 year of hire date
KNOWLEDGE / SKILLS / ABILITIES:
Ability to obtain a Frederick County Employee Driving Permit
Ability to effectively implement and operate a human services program
Working knowledge of senior-related programs and services
Ability to effectively compile, prepare and administer a budget
Ability to effectively utilize and administer the grant application process
Considerable knowledge of social services and social programs available in Frederick County, especially those available to older adults and those with a disability
Strong math and record-keeping skills, including the ability to accurately compile and review fiscal and statistical information and create clear, concise reports
Ability to creatively solve problems and assist people with a variety of concerns on a daily basis
Strong and effective spoken and written (English) communication skills, including the ability to make public presentations
Ability to effectively access and use computerized systems and equipment including MS Excel and Power Point
Ability to develop and maintain effective working relationships with co-workers and the general public, with special sensitivity to the needs and priorities of older individuals
Discretion and good judgment in dealing with confidential and sensitive information
PREFERENCE MAY BE GIVEN FOR:
PHYSICAL REQUIREMENTS / WORKING CONDITIONS:
While working in this position, the employee is constantly sitting and walking; and is frequently driving
While working in this position, the employee is constantly working indoors
ADDITIONAL INFORMATION / EXAMINATION PROCESS
Ability to provide own transportation for meetings, home visits, training sessions etc.
Available for varied working hours as needed to accommodate meetings and other commitments
May be scheduled to work during an emergency to support County operations
EXAMINATION MAY INCLUDE:
An evaluation of training and qualifications
One or more interviews
Evaluation of a writing sample
A pre-employment drug test and physical examination
A pre-employment criminal history review of public records
This description reflects management's assignment of essential duties; it does not proscribe or restrict the tasks that may be assigned
Frederick County Government