Service Navigator

Frederick County Government Frederick , MD 21705

Posted 2 weeks ago


Non-exempt; full-time; 40 hours per week; Monday

  • Friday; 7:30 a.m.

  • 4:30 p.m.; full-benefits

2 vacancies available: 1 county-funded and 1 grant-funded. Grant-funded position is temporary until 06/30/2022.

This position provides administrative and technical support for the Senior Services Division, providing limited case management and comprehensive information and assistance about programs and services for County residents age 60 years+ and/or persons age 18+ who have a disability. Supervision is received from the Director of Resource and Service Navigation.


  • Screen clients for government benefit programs for which they may be eligible and help them complete applications.

  • Assist with administration of the Maryland Access Point, State Health Insurance Program, Senior Medicare Patrol Program and Medicare Improvements for Patients and Providers Act.

  • Provide comprehensive information/assistance to seniors, family members, veterans, and others by phone, in person, home visits, and workshops.

  • Distribute updated resource information as appropriate; assure that all inquiries receive comprehensive, timely and accurate replies

  • Assist with determining a person's eligibility for long term care (i.e. conduct Level 1 screen)

  • Interview clients in person, virtually, in their homes or on the telephone to assess their needs and concerns; provide comprehensive assistance in accessing services

  • Assist with Medicare Part-D related issues

  • Assist in annual Medicare Part D enrollment appointments

  • Input data into various software systems

  • Compile and maintain a comprehensive listing of programs, services, resources and other information related to the needs and interests of persons over 60 years of age

  • Distribute resource information and assure that all inquiries receive comprehensive and accurate reply

  • Educate the public, community leaders and other interested parties about resources available to the public; offer referrals to other agencies for assistance

  • Participate in random moment time studies.

  • Collaborate with other division programs to meet needs of target population

  • Maintain close working relationships with other local, state, federal agencies and various non-profit organizations

  • Participate in program monitoring visits by State, Federal and local authorities

  • Help prepare articles for publication in newsletters and the newspapers

  • Maintain accurate records of participant contacts and follow-up to determine if services were received and satisfactory/sufficient

  • Compile and prepare reports and statistics to meet Federal, State and County reporting requirements

  • Identify possible funding sources and provide support to grant writing process

  • Perform other related duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Any single position may not be assigned all duties listed above, nor do the examples cover all duties that may be assigned. QUALIFICATIONS AND REQUIREMENTS

The qualifications / requirements, knowledge/skills/abilities and physical demands or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Associate's degree in Health, Human Services, Gerontology, or a closely related field

  • Minimum 3 years work experience in the management of a human services related program

  • Minimum 2 years work experience in providing educational services to adults

  • Intermediate skills in MS Office Suite

  • Current AIRS certification or the ability to become so certified within 1 year of hire date


  • Ability to obtain a Frederick County Employee Driving Permit

  • Ability to effectively implement and operate a human services program

  • Working knowledge of senior-related programs and services

  • Ability to effectively compile, prepare and administer a budget

  • Ability to effectively utilize and administer the grant application process

  • Considerable knowledge of social services and social programs available in Frederick County, especially those available to older adults and those with a disability

  • Strong math and record-keeping skills, including the ability to accurately compile and review fiscal and statistical information and create clear, concise reports

  • Ability to creatively solve problems and assist people with a variety of concerns on a daily basis

  • Strong and effective spoken and written (English) communication skills, including the ability to make public presentations

  • Ability to effectively access and use computerized systems and equipment including MS Excel and Power Point

  • Ability to develop and maintain effective working relationships with co-workers and the general public, with special sensitivity to the needs and priorities of older individuals

  • Discretion and good judgment in dealing with confidential and sensitive information


  • Additional related education and/or experience


  • While working in this position, the employee is constantly sitting and walking; and is frequently driving

  • While working in this position, the employee is constantly working indoors


  • Ability to provide own transportation for meetings, home visits, training sessions etc.

  • Available for varied working hours as needed to accommodate meetings and other commitments

  • May be scheduled to work during an emergency to support County operations


  • An evaluation of training and qualifications

  • One or more interviews

  • Evaluation of a writing sample

  • A pre-employment drug test and physical examination

  • A pre-employment criminal history review of public records

This description reflects management's assignment of essential duties; it does not proscribe or restrict the tasks that may be assigned

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Service Navigator

Frederick County Government