The Service Manager's position is responsible for leading, directing, and coordinating activities to obtain optimum efficiency and profitability of Speedco store operations.
This position is responsible for the technical and organizational development of the teammates, recruitment, and maintenance of staffing levels, operations and processes necessary to achieve financial environmental, quality and safety targets.
This role will maximize the stores productivity, speed, and quality of service to meet company and customer expectations, while maintaining consistency with Speedco processes and consistency to Speedco service offerings. The Service Manager will lead, develop and supervise 12 to 25 employees.
Manage and lead overall store operations
Promote a safe work environment
Lead Speedco store operations to ensure Speedco processes and system requirements are achieved per internal & external standards
Interview and hire potential employees
Complete regular scheduled employee evaluations
Lead and promote teammate training programs
Responsible for profit and loss
Lead and mentor teammates to drive company strategies; and adherence to processes and protocols
Build and maintain a strong management team
Build the Speedco culture at store level and inspire Speedco teammates
Prepare weekly shift schedules along with daily shift assignments and activities
Daily accounting functions
Champion Speedco's initiatives
Inspect store cleanliness and maintain to Speedco standards
Manage inventory controls and ordering of product
Maintain store equipment and tools to Speedco standards
Address and manage daily operational activities
Time clock management
Maintain compliance with all regulatory agencies
Manage our quality improvement processes
Track, maintain and improve customer service
Complete any other assigned tasks delegated by corporate and Regional Management.
Ability to lead by example and make decisions based on strong analytical insight
This position requires a High School education or equivalent, BS degree helpful
2+ years of retail management experience along with a proven track record of positions with increasing responsibility
Experience with class 6, 7 and 8 semi-truck mechanics and/or lubrications helpful
Strong analytical, problem-solving, and communication skills
Working knowledge with Microsoft Word/ Excel/ PowerPoint
Excellent people relations skills
Ability to build trust and respect to promote store successes
Job Function(s): Store Leadership
Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger 'Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more.
Love's Travel Stops & Country Stores, Inc.