Service Manager

Elevated Facility Services:

EFS supports several leading regional brands in the elevator and escalator MRO sector representing the Nation's largest independent, non-union provider of maintenance, repair, and modernization services for all major brands of elevator equipment. As a combined organization, EFS employs the industry's finest technicians who service our customers in 58 markets across 24 states. Each company in the EFS group (Oracle Elevator, Premier Elevator, EMR Elevator and Oracle Entrance) has maintained its local operations but now benefits from a world-class corporate infrastructure, state-of-the-art facilities, and superior training and support for our employee partners. We take great pride in our reputation as the employer of choice in the industry and the fact that we always put the customer first.

Duties/Responsibilities:

• Supervises route and repair technicians direction & training and communicates company policies, procedures, & objectives.

• Tracks technician time and verification of hours daily.

• Administers company safety program; includes performing safety audits when necessary and stressing the importance of safety to all employees.

• Visits job sites and performs quality audits to ensure that route work is being completed efficiently and, in a cost, effective manner.

• Identifies issues that could potentially affect the overall reliability of customer's equipment.

• Uses company financial reporting (SF) to review route management & callbacks.

• Makes necessary changes to improve profitability.

• Provides technical input to sales staff on the scope of work and materials needed to bid repair work; includes calculating labor & material costs.

• Enforces Cancellation Reduction Program.

• Works with branch manager and sales to address customer's needs.

• Maintains up-to-date knowledge of all federal, state, and local industry code requirements.

• Maintains strong familiarity of industry products by reviewing updates and supplier goods.

• Administers parts program for contract service and repair to meet budget expectations and ensure customer satisfaction.

Attributes:

• Excellent verbal and written communication skills

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.

• Ability to build internal relationships.

• Able to multi-task

• Works well in a fast-paced environment

• Strong customer service skills

Requirements:

• Bachelor's degree (only to be substituted with extensive industry & management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience.

• Thorough knowledge of the elevator industry and general management methods within the elevator industry

• Salesforce experience preferred.

EFS is proud to be an Equal Opportunity Employer