Service Manager

Mutual Bank Muncie , IN 47302

Posted 11 months ago

At MutualBank, we exist to help people live better lives. We are passionate about our people and the communities where we live and work. The Service Manager coordinates operational activities, represents the bank in a professional manner, supervises and trains teller staff, performs teller functions as needed with a high degree of accuracy and supports the Financial Center and Area Manager by completing the following duties.

All MutualBank employees are expected to deliver consistent, high-quality customer service by interacting professionally with all internal & external customers; maintain confidentiality in all bank matters; dress professionally & appropriately, and using our core values, conduct themselves in a highly ethical manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1.Supervise the daily activities of the teller operations staff.
2.Identify training needs, conduct monitoring meetings, performance reviews and other activities necessary to ensure staff is properly focused and equipped to achieve bank strategic goals.
3.Possess complete knowledge of all bank products/services in order to counsel customers, open new accounts and successfully cross-sell to achieve goals.
4.Coordinate all operational activities including but not limited to security, cash management, vault procedures and reporting.
5.Perform, as needed, teller functions as described for all teller classifications.
6.Identify and act upon opportunities to represent the bank in a manner that maintains and expands business relationships.
7.Understand and apply all Federal Regulations and bank policies/procedures that apply to the position, including the Bank Secrecy Act and CIP.


COMPETENCIES Adaptability, customer focus, decisiveness, driving for results, initiative, sales focus, teamwork and cooperation, business acumen, developing others, managing others, project management

QUALIFICATIONS To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SPECIAL POSITION REQUIREMENTS Inside office working conditions including sedentary (seated desk) & computer work. Work outside normal business hours and/or travel may be required.

EDUCATION and/or EXPERIENCE Associates degree with two or more years of related experience in supervision, sales, teller operations, and/or customer service or a combination of education and experience is required. This position requires leadership skills with a team focus on goal achievement, an understanding of bank operations as they pertain to financial center operations, a strong working knowledge of data processing systems, proven decision-making ability and problem solving skills, as well as knowledge of products/services with proven sales successes.

Polished written and verbal communications skills are necessary, as is participation in community activities. LBE licensing may be required depending on location. The incumbent is expected to obtain within six to nine months of hire.

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Service Manager

Mutual Bank