Service Manager

Lowe's Companies, Inc. Conyers , GA 30012

Posted 2 days ago

Position Description

The Service Manager is primarily responsible for enabling and empowering a team of Customer Service Associates (CSAs) to deliver the best possible customer service experience in the store. This includes responsibility for customer facing activities on the sales floor (e.g., greeting customers, listening and probing to understand needs, identifying solutions), as well as non-customer facing activities (e.g., downstocking, inventory management and area recovery). The Service Manager ensures department(s) are customer ready at all times while inspiring engaging, customer-focused behavior, mitigating and reducing customer complaints, and driving positive first impressions for customers upon entering the store.

The Service Manager is responsible for coaching, mentoring, training, and continually monitoring Customer Service Associates in his/her area. The individual in this role is also responsible for leading Customer Service Associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage employees and customers across departments.

Job Requirements

Requires morning, afternoon, and evening availability any day of the week; physical ability to move large, bulky and/or heavy merchandise; physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.

Minimum Qualifications

High School Diploma and 3 years of experience in a big box retail environment OR 5 years of experience in a big box retail environment
1 year of experience in customer service

Experience managing project teams (with or without direct report responsibility)

Experience recruiting, training, mentoring, and developing a service team (with or without direct report responsibility)

Experience working cross-functionally

Strong working knowledge of Microsoft Office

Preferred Qualifications
3 years of retail customer service experience

Experience in a leadership role with direct report responsibility

Experience working in the home improvement retail sector

Experience working in a fast paced, dynamic retail environment

Experience using store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.)

Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.


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Service Manager

Lowe's Companies, Inc.