Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Service Manager

Expired Job

Lowe's Companies, Inc. Wooster , OH 44691

Posted 2 months ago

Position Description The Service Manager is primarily responsible for enabling and empowering a team of Customer Service Associates (CSAs) to deliver the best possible customer service experience in the store. This includes responsibility for customer facing activities on the sales floor (e.g., greeting customers, listening and probing to understand needs, identifying solutions), as well as non-customer facing activities (e.g., downstocking, inventory management and area recovery). The Service Manager ensures department(s) are customer ready at all times while inspiring engaging, customer-focused behavior, mitigating and reducing customer complaints, and driving positive first impressions for customers upon entering the store. The Service Manager is responsible for coaching, mentoring, training, and continually monitoring Customer Service Associates in his/her area. The individual in this role is also responsible for leading Customer Service Associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage employees and customers across departments. Job Requirements Requires morning, afternoon, and evening availability any day of the week; physical ability to move large, bulky and/or heavy merchandise; physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. Minimum Qualifications High School Diploma and 3 years of experience in a big box retail environment OR 5 years of experience in a big box retail environment 1 year of experience in customer service Experience managing project teams (with or without direct report responsibility) Experience recruiting, training, mentoring, and developing a service team (with or without direct report responsibility) Experience working cross-functionally Strong working knowledge of Microsoft Office Preferred Qualifications 3 years of retail customer service experience Experience in a leadership role with direct report responsibility Experience working in the home improvement retail sector Experience working in a fast paced, dynamic retail environment Experience using store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.)

Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Branch Service Manager

Huntington Bancshares Inc

Posted 2 days ago

VIEW JOBS 12/14/2018 12:00:00 AM 2019-03-14T00:00 As a Branch Service Manager you will assist branch management in leading the service and operations of the branch. By leading and mentoring the team, you will drive excellent customer service and the effective resolution of customer issues. This is an excellent career move for a teller wanting to get into management. As a Branch Service Manager, your primary responsibilities are: * Welcomes and establishes relationships with customers. * Ability to perform at a high level, all expectations of a teller while providing exemplary customer service. * Educates customers on how to leverage technology (e.g. ATM, Kiosk, Mobile, On-Line) to conveniently process their transactions. * Educates and refers customers to other areas of the bank to deepen relationships and build strong internal partnerships. * Motivates, coaches and develops colleagues while employing a disciplined performance management process. * Adhering to all operational, security, risk and regulatory policies and procedures. * After receiving training, you will be expected to demonstrate acumen for banking, transaction process, cash handling, customer service, operations, systems technology and communication while maintaining up to date knowledge on all products, services, technology and policies. * Assists in finding and selecting top talent for the branch that are well suited for Huntington's culture. Basic Qualifications * High School Diploma * 1 year of leading or managing a team OR * 1 year of teller experience Preferred Qualifications * Career minded individuals that want to join an organization where they can gain experience and build a career. Huntington provides career paths and development plans to get you where you want to go. * Bachelor's Degree. * Comfort with technology such as mobile services and online banking services is a plus. Huntington Bancshares Inc Wooster OH

Service Manager

Expired Job

Lowe's Companies, Inc.