Service Manager - Las Vegas

Tesla Motors Las Vegas , NV 89134

Posted 2 months ago

Tesla Service Managers are the leaders of our service teams. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and preparing Tesla Service to meet the needs of our Model 3 customers. We hire leaders who want to run a service business and be a part of a revolutionary and unprecedented part of history here at Tesla, as we transform the way we view Service.

Expectations and Responsibilities:

Our Service Managers must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.

  • Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to exude energy and enthusiasm not only by going above and beyond for our existing customers, but also when engaging with new customers. You will actively monitor customer service trends to make necessary improvements, and assist the team in developing appropriate standards and processes to continuously elevate the overall service experience. The ideal candidate is solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity.

  • People: Our Service Managers are people developers, thus should possess the ability to inspire! We expect you to be 100% committed to the success of your team, and actively involve yourself in your team members' growth and development. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We will look to you, and your ability to coach and teach, to build a team of top talent and mentor the next generation of Tesla leaders. Our Service Managers are the coaches of their teams you must provide regular coaching and feedback, and have a deep knowledge of your team's strengths and opportunities. You will be responsible for leading change and inspiring your team every day.

  • Operational excellence: As a Service Manager, you must understand and own every aspect of your service center's performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service by partnering with operations teams on strategic execution. We expect you to champion safety, efficiency, quality, and overall excellence in all of your actions and decisions.

  • Financials: Service Managers are expected to understand our business, know their numbers and lead the center's daily operations to achieve specific goals in quality, productivity, output, cost as well as revenue / margin where applicable.

Our Service Managers act in the best interest of Tesla by demonstrating sound judgment. You must have a passion for our mission, our people, and our customers.

  • Technical acumen is required you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures.

  • Attitude and approach is everything. You must:

  • Be a leader and a team-player.

  • Take ownership, and create a culture of accountability

  • Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.

  • Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.

  • Be self-aware, flexible and open-minded.

  • Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset.

  • Be an advocate for your customers and your team. Your success depends on theirs.

  • Be authentic, be real!

General Requirements:

  • Educational experience: Bachelor's degree or equivalent professional experience.

  • Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required.

  • Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities.

  • Process / operations experience: strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities. Experience running complex processes using Lean or other techniques.

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Las Vegas Southwest Financial Center Operations Manager Bermuda Windmill Financial Center Las Vegas NV

Bank Of America Corporation

Posted 2 days ago

VIEW JOBS 1/16/2019 12:00:00 AM 2019-04-16T00:00 Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our Financial Center team at Bank of America. We're looking for financial center operations managers (FCOMs) – those with a passion for playing a leadership role, in supporting the financial center manager, to create a client-centric culture to improve clients' financial lives. As part of the Bank of America team, FCOMs benefit from personal coaching, clearly defined career paths, robust training programs and ongoing development opportunities. FCOMs provide oversight of the client service representative/teller line to ensure adherence to all policies and procedures –all to deliver exceptional client care. We'll help you * Get training and one-on-one mentorship from managers who are invested in your success. You'll enroll in our Academy for Consumer and Small Business to develop as a financial center operations manager. * Learn core banking solutions and processes. Understand solutions we provide through Bank of America and how to accurately process transactions such as client deposits and cashing checks. * Adhere to policies and procedures through education of regulatory policies, employee and client safety procedures and service delivery guidelines. * Ensure day-to-day activities comply with standards by observing and coaching teammates in customer service, operational procedures, transaction accuracy and client engagement. * Grow your network to maximize effectiveness in meeting client needs. Build relationships with teammates and specialists to assist clients with financial needs and/or problem resolution. * Confidently build relationships with clients. Gain in-depth knowledge of clients' financial life priorities and connect them to Bank of America solutions that meet their financial goals. * Continuously learn by using resources and technologies to optimize the client experience. * Provide education to clients. Inform and educate clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking and ATMs) that benefit them. * Manage the financial center in the absence of the financial center manager. As a financial center operations manager, you can look forward to * Unlimited potential for financial growth. * Ongoing professional development to deepen your skills as the industry evolves and changes. * Opportunities to connect with experts including relationship managers, small business consultants, investment advisors, and lending officers. * A world-class suite of employee benefits. You're a person who (required skills) * Has been successful working in a client-focused and results-driven environment. * Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. * Can resolve problems independently and involve others as needed. * Can interpret performance results and find opportunities to drive success. * Works well with others and collaborates productively to get things done; a great teammate who presents oneself professionally and with confidence to establish trust, credibility and respect with others. * Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. * Communicates effectively and confidently, and is comfortable engaging all clients. * Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment. * Has the ability to learn and adapt to new information and technology platforms. * Applies strong critical thinking and problem-solving skills to meet clients' needs. * Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. * Is proficient in computer skills and professional programs (for example Microsoft Office). * Can be flexible to work weekends and/or extended hours as needed. You'll be better prepared if you have (desired skills) * A bachelor's degree, preferably in a business-related field. * Bilingual skills. * Experience in financial services, mortgage, retail or hospitality. We're a culture that * Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. * Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. * Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. * Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs. * Believes in responsible growth and is dedicated to supporting the communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. Posting Date: 01/15/2019 Location: Las Vegas, NV, BERMUDA / WINDMILL BC, 505 E Windmill Ln, - United States Travel: No Full / Part-time: Full time Hours Per Week: 40 Shift: 1st shift Bank Of America Corporation Las Vegas NV

Service Manager - Las Vegas

Tesla Motors