Service Manager

Kenco Group, Inc. Chattanooga , TN 37402

Posted 3 months ago

About the Position

The Kenco Material Handling Solutions (KMHS) Service Manager is responsible for all technicians and overseeing all day to day activities in the service department.

Essential Duties and Responsibilities

  • Consistently attain technician utilization at or above 85%.

  • Consistently attain a service billing efficiency ratio above 75%

  • Control technician labor cost at or below 28% of revenue

  • Insure that training targets are achieved and maintained in all areas where training expectations are established.

  • Must abide by all Kenco Corporate Safety and Quality Procedures

  • Verify that accepted best practices are operating in the shop location

  • Assist in implementing and sustaining a recruiting program for technicians

  • Evaluate the performance of each technician against established performance criteria

  • Ensure that training goals for technicians are met

  • Develop and maintain best practices for work order coordination between parts and service department

  • Verify that all jobs leaving the shop are completed in a timely manner and all safety issues are addressed

  • Make daily assignments of work loads and job duties

  • Assist in developing, maintaining and accounting for optimal inventory stocks for all service vans

  • Responsible for general cleanliness of the shop

  • Oversee completion of all necessary paperwork in a timely manner to facilitate prompt billing

  • Manage a Preventative Maintenance program for all technicians

  • Review and evaluate technician daily KKMS productivity sheets

  • Must interact with customers and coworkers in a professional manner

  • Fill out all forms, documents, and notations in a legible, accurate manner and turn in, file, or submit to the proper place or person.Maintain open communications with all associates

  • Perform additional duties as assigned by the General Manager/Operations Manager


  • Background in Material Handling Service operation or related field

  • Excellent communication skills, both written and verbal

  • Ability to work independently with the capability to prioritize assignments

  • Ability to use a PC proficiently

  • Ability to gather, organize and interpret data and prepare reports

  • Strong analytical skills required

Education/Relevant Experience

  • 3-5 years of related experience and/or training in a service environment.

Additional Skills

  • Must possess the Ability to define problems, collect data, establish facts, and draw valid conclusions.

  • Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Determine the clerical functions to delegate so that critical functions such as process observations are properly made, entered, analyzed and communicated.

  • Work effectively in a multi-tasking environment.

  • Work constructively under stress and pressure.

  • Manage multiple projects and meet specific goals and deadlines.

  • Provide courteous and timely service to internal/external customers.

  • Write reports, business correspondence, and procedure manuals.

  • Strong working knowledge of computers and MS Office Suite: Outlook, Word, Excel and PowerPoint.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit; use hands and arms. The employee frequently is required to walk, talk and hear. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The employee will be expected to drive an automobile to get to some work locations.

Work Environment

The typical work environment is an office setting; however, this individual will be required to visit customer locations.

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, extreme cold, extreme heat and dust.

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Service Manager

Kenco Group, Inc.