Service Manager

indiGO Auto Group is a globally recognized and award-winning company with an unparalleled dedication to outstanding customer care and operational excellence. indiGO Auto Group is an industry thought leader representing 25 timelessly modern franchised dealerships in eight US markets, including Houston, TX, Rancho Mirage, CA, Palm Springs, CA, Riverside, CA, Marin, CA, Redwood City, CA, St. Louis, MO, and most recently San Francisco, CA.

indiGO represents the very best in automotive brands: Aston Martin, Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, McLaren, Porsche, Rolls-Royce, Rimac, and Volkswagen. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Each of our dealerships work as a team, and our team strives to be the best for our customers. indiGO is proud to represent the best in luxury automotive brands as well the best people come and join us today!

What we are looking for:

indiGO Auto Group is seeking a full-time Service Manager to join our Lamborghini/Rolls-Royce/McLaren team. This is a great opportunity to work for an exciting company in a fast-paced environment.

This is what we offer:

• Opportunity to work in a cohesive and supportive team environment

• Comprehensive insurance plans - medical, dental, vision, life insurance, health savings account, and flexible savings account

• 401(k) plus match

• Unlimited professional training opportunities

• Paid vacation days, sick days, and holidays

• Opportunity for advancement in a growing company

• Brand new, state-of-the-art facilities and equipment

Here is what an ordinary day of work may look like:

• Supervise the service department staff including advisors, technicians, warranty administrators, cashiers, service porters and service receptionists.

• Manage the sold and unsold hours.

• Build relationships with clients to support business and manage reputation.

• Meet with any dissatisfied customers and factory personnel.

• Maintain high technician productivity with training programs and proper dispatching based on skill levels.

• Coordinate with the parts manager inventory stocking requirements to obtain a high level of service.

• Monitor and control expenses such as shop supplies and policy adjustments.

• Increase sales and gross profit by generating new business with mailings, coupons, and customer contact strategies.

• Control repair order flow and supervise open repair reports and work in process.

• Maintain conformity with government regulations such as OSHA safety, and hazardous waste disposal.

• Control the shop tool inventory and shop manuals, purchasing the most current items at the least amount of expense.

• Promote high customer satisfaction scores and retention percentages.

• Actively monitor and verify adherence to latest warranty policies and procedures

The opportunity is for you if you have:

• Previous dealership service manager experience required.

• Highline dealership experience preferred.

• Ability to communicate clearly and professionally with customers, department employees, and other managers with verbal meetings and written reports.

• Excellent math, technical, and organizational skills.

• Extremely organized with dedicated attention to detail

• Self-motivated and dependable

• Ability to be insured to operate a motor vehicle

• Willing to submit to a drug test and criminal background check

This job description in no way implies that the duties listed here are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as dictated by their supervisors.

indiGO Auto Group is an equal opportunity employer, free from discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, advancement, termination, layoff, transfer, leaves of absence, compensation, and training.