Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Service Manager II - Fleet Maintenance

Expired Job

Ryder System Woodinville , WA 98072

Posted 4 months ago

Position Description

For 80 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

We are a fortune 500 company with 800 shops and 30,000 employees across the US! Employee satisfaction is part of our culture. Our employees love us so much, they stay with us an average of 24 years!!!

Apply and see why a job with Ryder is what you've been looking for located in Marysville WA.

The Service Manager II (SM II) manages the operations and personnel for locations with up to 131 - 370 equivalent truck units. May have Shift Supervisors, Technicians-In-Charge, and/or Customer Service Coordinators, as well as Technicians, Service Employees and/or a Parts Responsible Person to support the needs of assigned location. The Service Manager II must be able to accomplish results through direct involvement and limited delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met. The Service Manager II is responsible for ensuring the customer's needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business measured through leadership competencies and business metrics. This position is responsible for the management of the location(s) performance against metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all FMS Shop positions, the Service Manager II is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Senior Service Manager role.

#LI-Post

#CB

Requirements

  • College degree preferred (Associates or Bachelor's) or 3-6 years experience in a maintenance operations environment required

  • Demonstrated success in a Ryder role may be substituted for this requirement

Responsibilities

  • Operations Management Responsible for the execution of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval

  • Directly involved in Labor Planning by evaluating incoming work and allocating resources, balancing shift schedules, and level loading work load to maximize efficiency and productivity

  • Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside Repair

  • Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours

  • Oversee the execution of the Automated Planning System (APS)

  • Labor Management Provides management, training and development of all personnel assigned

  • Responsible for Performance Management of all assigned personnel. Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team

  • Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends

  • Makes recommendations for future staffing based on changes to the business environment

  • Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning

  • Customer Management Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime

  • Responsible for execution of customer communication protocol

  • Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements

  • Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service

  • Conduct customer visits and annual reviews as required by the Customer Care Plan

  • Financial Management Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals

  • Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets. Responsible for the optimization of net maintenance cost per unit

  • Responsible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise

  • Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services

  • Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors

  • Responsible for Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF and oil

  • Responsible for the successful execution of the customer bill back process to include identification, review and approval of bill back opportunities

  • Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity

  • Responsible for the successful execution of the Warranty process and maximizing warranty recovery

  • Ensure data integrity in the Shop Management Online system

  • Asset Management Directs his/her subordinates in maintaining the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop

  • Evaluates needs and makes recommendation for shop tooling and equipment requirements

  • Responsible for the execution of Asset Management initiatives at the shop level

  • Management and oversight of vehicle specifications and vehicle in-service/out-service process

  • Provide input during business unit asset management review

  • Ensure all vehicles have required specifications in SAM

  • Responsible for successful execution of Parts Inventory management, policies and procedures

  • Collaborate with Rental in scheduling PM's, utilization of assets to be ready at all times, subs, VMI, and wash log. Quality Management Responsible for successful execution of Quality Inspections of PM & repairs, including In Process Reviews of non-PM work

  • Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center

  • Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized

  • Responsible for all Mandatory Compliance items at the Shop Level as identified on the Quality Review inspection list

  • Accountable for all Quality Metrics within the Shop

  • Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs

  • Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives

  • Ensure Cleanliness and quality of repair for all maintained vehicles

  • Comply with Safety, State, and EPA regulations and requirements

  • Financial Impact Responsible for approximately 131-370 Truck Equivalencies Responsible for revenue base of up to approximately $5M

  • Responsible for annual net maintenance expense of up to $1.5M

  • Manages an inventory in a range of up to approximately $75K

  • Employees Supervised Responsible for the management of up to 15 employees, including but not limited to: Shift Supervisors, Technicians-In-Charge, Customer Service Coordinators, Parts Responsible Tire Persons, Technicians and Service Employees to support the needs of assigned location

  • Safety Sensitive or DOT Regulated This position is responsible for all safety related operations within their branch to ensure all requirements related to OSHA, DOT and DOT Regulated Employees are administered properly

  • Travel Requirements Less than 10%

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Sales Associate II (FullTime) 15902 Woodinville Redmond Rd

Cubesmart

Posted 1 week ago

VIEW JOBS 12/5/2018 12:00:00 AM 2019-03-05T00:00 Overview As a Retail Sales Associate II (Full-time), you will play a key role in bringing our customers storage with better options and superior service. If you are in search of a rewarding career and have a passion to serve, join CubeSmart (NYSE: CUBE) as we reinvent storage and raise the bar for the industry. With over 30 years in the business, we are one of the largest owners and operators in the United States with more than 1,000 facilities. CubeSmart is looking for a Retail Sales Associate II (Full-time) who can bring WOW! to our team by providing outstanding customer service. With our continuous growth, a range of career opportunities have opened up across the country. We are excited to have you join us in this venture as we reinvent storage. Responsibilities * Leading by example, the Retail Sales Associate II (Full-time) will provide exceptional service to our Customers and Sales leads over the phone as well as to walk-in Customers. * Generate monthly staffing schedule to appropriately meet store and customer needs. * Provide training and development to store team members to enhance sales and service performance, operational effectiveness, and store maintenance. * Ensure all company policies, standards and procedures are communicated effectively and are implemented, maintained and followed in a consistent manner. * Understand and participate in monthly review of P&L statements with District Manager and store team. * Take the lead on coordinating and conducting the disposal sales in the store. * Serve as a brand ambassador dedicated to driving and achieving results through the team. * Recommend appropriate unit sizes and services based on each Customer's needs. * Understand and explain the leasing process to Customers. * Sell merchandise including packing / moving supplies and insurance to protect our Customers' goods. * Operate a Point of Sale (POS) system and take payments. * Conduct daily visual and space audits of entire facility as well as perform lock checks. * Prepare and make daily bank deposits. * Submit all property invoices for payment. * Process daily, weekly, monthly and annual reports. * Make collection calls on delinquent accounts. * Provide coverage to other facilities when necessary. * Perform property maintenance both inside the facility and on the grounds including; sweeping, changing light bulbs and removing debris in storage units. Some facilities also require light landscaping. Qualifications CubeSmart seeks someone who enjoys Customer interaction and takes pride in the appearance of the store. We want to ensure that our Customers are treated with the highest level of courtesy and professionalism. The successful Retail Sales Associate II (Full-time) candidate will have: * A high school diploma or equivalent; college education is a plus. * A minimum of three years of Customer Service and/or Retail Sales Experience in retail industries such as, but not limited to, department stores, supermarket, warehouse, specialty, convenience, discount, and also hotel and restaurant. * An energetic, outgoing, customer oriented personality. * Strong communication, interpersonal, multi-tasking, and problem solving skills. * Ability to work independently and collaboratively as part of a small team. * High level of ownership, accountability, attentiveness to detail, and initiative. * Demonstrated computer knowledge including operating a Point of Sale (POS) system is preferred. * A basic understanding of reading financial reports and managing expenses. * Ability to communicate and work with vendors. * Has a solid understanding of the retail business, and a drive to learn and apply knowledge to grow the business. * Must be reliable, dependable, and responsible in all company, teammate and customer situations. * Proven ability to increase sales and profitability. * Ability and willingness to tend to the property by performing light cleaning including sweeping, dusting, changing light bulbs, and removing debris in storage units. * Valid driver's license and insurance with access to reliable transportation used during the work day. Note: You must have a valid driver's license, the ability to work Saturdays and Sundays, and successfully complete post offer background check, drug screen, and motor vehicle/moving violations record check. The physical demands described here are representative of those that must be met by you to successfully perform the essential functions of this job. While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder, and maneuver around physical properties while performing various maintenance and inspection duties. On occasion, you may need to lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CubeSmart offers a comprehensive benefits package that includes: * Competitive Hourly Base + Bonus * Ability to have a set schedule with no late hours * Paid training * Paid Time Off – Vacation, Sick and Holidays * Medical, Dental & Vision Coverage * 401k Retirement plan with company match * Company paid short-term disability * Tuition Reimbursement * Teammate Discounts * Ability to work in the office and outside We are an Equal Opportunity Employer; M/F/D/V Background, Motor Vehicle & Drug Screen Required Cubesmart Woodinville WA

Service Manager II - Fleet Maintenance

Expired Job

Ryder System