Service Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

JES Foundation Repair, A Groundworks Company, specializes in helping homeowners with their foundation repair, basement waterproofing, crawl space encapsulation, and concrete needs. Our top priority is providing high-quality home repair solutions and personalized service across the Nation. With fully trained technicians, industry-leading products, and nationally backed warranties, Groundworks is here to restore your foundation or crawlspace.

We're hiring a Service Manager in Salem, VA. The Service Manager plays a pivotal role in achieving the objectives of their branch's service department by cultivating and leading a dynamic team of Service Technicians. This leadership position is dedicated to the effective management of preexisting equipment, ensuring optimal performance and longevity. Through strategic empowerment initiatives, the Service Manager guides and supports Service Technicians, fostering a culture of continuous improvement and excellence. Additionally, the Service Manager is instrumental in driving maximum sales production, setting and maintaining high standards on a lead-by-lead basis. Their commitment to consistency and leadership creates a work environment that not only meets but exceeds the goals of the branch they are assigned.

Job Responsibilities

• Effectively lead and manage a team of technicians and advisors to ensure the achievement of team objectives and sales goals

• Demonstrate extensive working knowledge of industry standards, product details, and company services offered

• Develop a solid understanding of industry regulations, restrictions, and laws, ensuring strict adherence within the service department

• Provide exemplary customer service by maintaining strong customer relationships, addressing concerns or complaints promptly and professionally, and actively engaging in upselling products and services for repeat business

• Monitor department issues and client complaints to identify patterns and proactively work towards reducing recurring problems

• Regularly audit work and customer service to ensure compliance with standards, emphasizing the effective, correct, and thorough execution of repair tasks

• Assist with or perform various administrative tasks to support the smooth operation of the service department

• Oversee team members involved in inspections, report preparation, and repairs, ensuring the highest quality of work; if necessary, personally carry out these duties

• All other duties as assigned

Qualifications

• 3-4 years of management experience, preferably in specialized residential construction, related sales, or other similar fields

• Bachelor's degree preferred, but not required

• Excellent technical, oral and written communication skills

• Must be fluent in English, verbal and written

Requirements

• Full-time

• Onsite

What we provide for our employees

• Competitive base compensation with lucrative bonus potential

• Equity ownership in the nation's largest and fastest-growing foundation repair and water management company

• The best-in-class training programs

• Advanced leadership training opportunities

• Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match after applicable waiting periods

• Paid time off including 6 holidays after applicable waiting period

Who is Groundworks?

With more than 50 locations across the USA, Groundworks is the fastest-growing foundation solutions company in the country!

Recognized as a Top Workplaces USA company and offering ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!

We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. That's why we're proud to be the Groundworks Tribe! Our shared culture, resources, work ethic, and even the lingo we use to unite us as #OneTribe.

When customers choose a local Groundworks company, they can feel confident they're hiring trusted local experts who will ensure the job's done right. When you choose Groundworks, you'll join thousands of Tribemates who are making history.

It's the Groundworks difference!

So come and help us make history. Join our Tribe!

#Groundworks #StrongerTogether #OneTribe