Service Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Mount Valley Foundation Services, A Groundworks Company, specializes in helping homeowners with their foundation repair, basement waterproofing, crawl space encapsulation, and concrete needs. Our top priority is providing high-quality home repair solutions and personalized service across the Nation. With fully trained technicians, industry-leading products, and nationally backed warranties, Groundworks is here to restore your foundation or crawlspace.

We're hiring a dynamic Service Manager in South Carolina! This Service Manager supports 2 branch locations (Columbia & Charleston) and will travel frequently in support of both locations.

The Service Manager is dedicated to effectively managing their team of Service Technicians to maintain and service the equipment installed by our production team, providing an industry-leading customer experience. The Service Manager is also responsible for empowering their team to meet the determined sales goals by fostering a culture of continuous improvement and excellence. This leadership position plays a vital role in overall branch success.

Job Responsibilities

• Effectively lead and manage a team of technicians and advisors to ensure the achievement of team objectives and sales goals

• Demonstrate extensive working knowledge of industry standards, product details, and company services offered

• Develop a solid understanding of industry regulations, restrictions, and laws, ensuring strict adherence within the service department

• Provide exemplary customer service by maintaining strong customer relationships, addressing concerns or complaints promptly and professionally, and actively engaging in upselling products and services for repeat business

• Monitor department issues and client complaints to identify patterns and proactively work towards reducing recurring problems

• Regularly audit work and customer service to ensure compliance with standards, emphasizing the effective, correct, and thorough execution of repair tasks

• Assist with or perform various administrative tasks to support the smooth operation of the service department

• Oversee team members involved in inspections, report preparation, and repairs, ensuring the highest quality of work; if necessary, personally carry out these duties

• All other duties as assigned

Qualifications

• 3-4 years of management experience, preferably in specialized residential construction, related sales, or other similar fields

• Bachelor's degree preferred, but not required.

• Excellent technical, oral and written communication skills

• Must be fluent in English.

• A valid driver's license is required.

Requirements

• Full-time and onsite

• Availability for weekly travel between Columbia, SC, and Charleston, SC is required.

• Some weekend work may be required.

What we provide for our employees

• Competitive base salary + bonus

• Employee Ownership Equity

• Best-in-class training programs & advanced leadership training

• Career growth - we promote from within 90% of the time

• Comprehensive benefits package: Medical, Dental, Vision, Long/Short Term Disability, company-paid Life Insurance, 401(k) & 4% match

• 10 days PTO and 6 paid holidays

Who is Groundworks?

With more than 50 locations across the USA, Groundworks is the fastest-growing foundation solutions company in the country!

Recognized as a Top Workplaces USA company and offering ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!

We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. That's why we're proud to be the Groundworks Tribe! Our shared culture, resources, work ethic, and even the lingo we use to unite us as #OneTribe.

When customers choose a local Groundworks company, they can feel confident they're hiring trusted local experts who will ensure the job's done right. When you choose Groundworks, you'll join thousands of Tribemates who are making history.

It's the Groundworks difference!

So come and help us make history. Join our Tribe!

#Groundworks #StrongerTogether #OneTribe