Federal Signal Corporation Leeds , AL 35094
Posted 2 months ago
Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Oak Brook, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com.
Job Summary:
The Service Manager will manage and oversee the daily operations of the Service Department. Responsibilities include managing service team, resolving customer issues, and implementing process improvements. This individual will collaborate with various departments to streamline operations and maintain customer satisfaction. Additionally, the Service Manager monitors performance metrics and provides leadership and support to achieve organizational goals.
Responsibilities:
Manage and oversee the daily operations of the Service team
Receive units for service, gathering information from customers on what repairs are required
Organize workflow of service repairs by distributing work to technicians
Oversee the delivery of services to clients, ensuring adherence to quality standards, and company objectives
Generate service quotes based off of assessment provided by the service technicians
Create, edit, and update work orders through EIQ
Collaborate with various departments and management team to streamline operations and maintain customer satisfaction
Provide guidance, direction, and mentorship to service team
Compile and analyze service performance including review of planned work, quoted work, and completed work
Address customer concerns and escalations promptly, implementing solutions to resolve issues
Review timecards and labor times
Ensure that all service operations comply with the safety program
Provide the appropriate safety training to team
Conduct daily morning meetings to discuss upcoming work, safety, and performance
Other duties as assigned
Direct Reports:
Qualifications:
High School Diploma or GED
1+ years' experience in a related role preferred
Advanced computer skills
Strong verbal and written communication skills
Efficient time management and organizational skills with the ability to prioritize
Federal Signal Corporation