Service Manager

Premier Leasing, located in Madison, WI, is currently seeking a driven individual to take on the full-time Service Manager position! This position is ideal for those who have experience in leadership, professionalism, and have excellent communication skills. This is a great opportunity to join a growing and successful dealer group!

Primary Duties:

• The Service Manager is responsible for the overall maintenance budget and goals for the Premier Lease fleet

• Fosters effective and timely communication between service departments across CSM Companies to ensure timely, cost effective and proper repairs are being completed on all Premier Leasing units

• The Service Manager communicates with customers regarding service needed, status of unit repairs and any bill back repairs

• Reviews PLL unit repair orders for accuracy, time verification and completeness

• Manages out of network service requests through Paccentral and internal communications with customers

Responsibilities:

• Creates and manages local purchase orders for all PLL units

• Reviews and monitors maintenance spend on PLL units

• Tracks and reviews warranty and policy requests

• Reviews maintenance data to identify trends that can be used to make proactive maintenance decisions on units

• Provides management information to the PLL General Manager and Director of Operations as it pertains to PLL maintenance trends

• Evaluates Service Department's performance against target goals and standards, taking appropriate corrective action when needed

• Establishes and fosters relationships with key outside vendors to include CSM, Kenworth, PACCAR, engine distributors, drive train and miscellaneous vendors

• Maintains good customer relations by addressing all customer concerns and mediating a solution between all parties involved

• Thorough knowledge of and compliance with manufacturer and vendor warranties and technical service procedures

• Manages outside local vendors -Tires, Reefer maintenance, etc.

Qualifications

• The Service Manager must have an Associate's degree (AA) in a technical field or comparable work experience

• Three to five years heavy-duty truck service or related experience with supervisory experience preferred

• Management skills to include strategic plan development, decision making abilities and program implementation

• Ability to demonstrate or display extensive product knowledge to customer and staff

• Must be highly organized, detail oriented and results driven

• Ability to prioritize and handle numerous tasks simultaneously

• Ability to work well under pressure while assisting a wide variety of customers (both internal and external) while fostering relationships with key industry contacts

• Effective written and oral communication skills

• Ability to handle upset customers in a professional manner

• The Service Manager must possess good mathematical skills, basic computer skills, and knowledge of Windows

• Ability to travel to meetings, visit customers, attend training classes

• Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis

• Ability to work in a dealership environment to include 8 - 12 hour days with frequent exposure to weather elements