Tecta America Corporation Somerville , NJ 08876
Posted 2 months ago
Description
Service Manager
Are you looking for a CAREER?
This is a great opportunity to join the largest national and most respected local commercial roofing contractor in the country, Pieros Roofing, a Tecta America Co. Over the last 50 years, Pieros Roofing has established itself as a premier provider of commercial re-roofing and service & maintenance services for property owners, property managers and general contractors. Pieros' focus on safety and taking care of its people and customers has been the keys to its success.
The Service Manager needs to be customer-focused with great organizational and logistical skills. In addition, this role requires strong management, computer, math and multi-tasking skills. If you possess these skills we are willing to train commercial roofing.
Position Objective
Ensure that the department operates within the company guidelines for safety, work is completed within a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority.
Responsibilities:
Handle all day-to-day service department business including review of daily time cards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff
Review estimates, inspections, letters, scopes, proposals and invoices for service work
Monitor and teach subordinates
Maintain open lines of communication with the customers, management and employees
Liaison with all other departments as needed
Ensure that customer service needs are being exceeded
Assist in collection of past due accounts receivable for service related work
Issue proposals for service related work
Report monthly financials to the President
Review performance of existing service personnel (field and office) on a regular basis
Ensure that field personnel are fully trained in order to perform their job at a high level
Schedule safety/ material/ procedure trainings as needed
Maintain the highest level of morale possible by example
Requirements:
Strong logistical/organizational skills with ability to be Flexible
Ability to speak, read and comprehend instructions, short correspondence and contract documents, as well as converse comfortably with customers and all levels of the Tecta organization
Strong computer skills
Strong oral, written, and listening communications skills. Must be able to write reports, scopes and/or proposals
Ability to professionally manage existing and new accounts and a TEAM / department of 8+/- individuals
Experience with all types of roofing and ability to read blueprints is a plus
Tecta offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.
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Tecta America Corporation