Service Manager - Commercial GC

Service Manager - Commercial Construction

Seattle, WA

Our client, a leading Commercial General Contractor, is looking for a Service Manager to join their employee-owned team, who will oversee small high-tech, biotech, life science, and higher ed projects. This company is highly regarded for their innovative and collaborative culture.

The Service Manager supervises customer interactions within the service department. This entails coordinating service and warranty projects, working closely with team members, setting up service protocols, and fostering customer relationships. Reporting to the Project Executive of the Special Projects Group, this role ensures efficient management of service operations.

Service Manager Responsibilities:

• Coordinate and supervise all construction activities.
• Establish and enforce service standards and procedures.
• Provide timely estimates for client approval.
• Coordinate manpower and invoicing for approved projects.
• Support Service Technician team.
• Conduct regular meetings and one-on-one sessions with service staff.
• Assist technicians with on-site issues as necessary.
• Ensure projects meet high-quality standards.
• Attend warranty walks with project teams to build ongoing relationships.
• Manage warranty calls and coordinate corrections.
• Resolve customer concerns for satisfaction.
• Enforce OSHA safety standards.
• Provide feedback on workload, customer issues, and business matters.
• Achieve budgeted gross margin.
• Increase lead opportunities and client retention.
• Continuously work to improve responsiveness and delivery times.
• Update service methods for efficiency improvements.

Service Manager Qualifications:

• 5+ years of construction experience.
• Excellent communication skills with subcontractors and design teams.
• Strong organizational skills and professionalism.
• Ability to collaborate effectively with diverse teams.
• Proficiency in delegating project tasks to team members.
• Capacity to train and mentor project staff effectively.
• Required training includes OSHA 30, CPR/First Aid, Safety, and other internal training.

Company Benefits:

• Medical, Dental, and Vision insurance for employees
• Unlimited PTO policy
• 401K Plan with a 3-4% match
• ESOP - Employee stock ownership program
• Annual performance bonuses based on personal, company, and project performance

Compensation: $125K - $180K + discretionary bonus