Service Manager

Cintas Corporation Valencia , CA 91354

Posted 3 weeks ago

Title: Service Manager


Valencia, CA, US, 91355

Requisition Number: 37709

Job Description

Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.



  • The ability to meet the physical requirements of the position

  • High School Diploma/GED; Bachelor's Degree preferred

Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:

  • Have an active driver's license

  • Be at least 21 years of age

  • Obtain a DOT medical certification

  • Provide documentation regarding their previous employment


  • Management experience

  • Experience in industrial sales or customer service

Our employee-partners enjoy:

  • Competitive Pay

  • 401(k)/Profit Sharing/ESOP

  • Medical, Dental and Vision Insurance Package

  • Disability and Life Insurance Package

  • Paid Time Off and Holidays

  • Career Advancement Opportunities

Headquartered in Cincinnati, Cintas is a publicly held company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.

Cintas Corporation helps more than 900,000 businesses of all types and sizes get READY to open their doors with confidence every day by providing a wide range of products and services that enhance our customers' image and help keep their facilities and employees clean, safe and looking their best. With products and services including uniforms, mats, mops, restroom supplies, first aid and safety products, fire extinguishers and testing, and safety and compliance training, Cintas helps customers get Ready for the Workday.

To support our growth across North America, we're seeking driven professionals with ambition to move up within our company. Our professional culture, our dedication to our employee-partners and limitless career opportunitiesthese are just a few benefits we're proud to offer. Our employee-partners know every job is critical, and that teamwork drives innovation. Let's talk about how you'll fit into our team and how your hard work will be recognized through competitive pay, world-class benefits and ongoing career development. Are you Ready for limitless opportunities at Cintas?

Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Category: Service

Organization: Rental

Employee Status: Regular

Schedule: Full Time

Shift: 1st Shift

Nearest Major Market: Los Angeles

Job Segment: Service Manager, Manager, Payroll, Performance Management, Customer Service, Management, Finance, Human Resources

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Manager Customer Service

ITT Corporation

Posted 3 days ago

VIEW JOBS 4/21/2019 12:00:00 AM 2019-07-20T00:00 Job Description The Customer Service Manager (CSM) working in the Connect & Control Technologies (CCT) facility located in Valencia, CA, is responsible for all customer service and inside sales activity related to the orders and shipment of CCT Aerospace products to its worldwide customer base. The CSM is responsible for leading and coaching members of the customer service team across the Valencia, CA and Nogales, Mexico sites with a goal to maximize the effective management of long-term customer relationships. The CSM will ensure that all team members appropriately interact with internal functional leads, to make sure all parties are aware of customer requirements (technical, contractual or otherwise), and to support new and existing customer development initiatives. ESSENTIAL DUTIES AND RESPONSIBLILTIES Builds and Maintains Customer Trust * Demonstrates dedication to our customers' overall success by making realistic commitments, giving consistent, accurate information, and driving for positive results. Acts as the voice of the customer (VOC) among internal ITT functional partners. * Develops Customer Service KPIs and Policies that Drive Efficient Solutions * Implements, monitors and continuously improves Key Performance Indicators (KPIs) for the Customer Service * Representatives to ensure adherence to established purchase order entry and order management policies and procedures. * Develops and consistently reviews policies, procedures and training materials for the CCT Customer Services team to drive continuous improvement into the Customer Service function. * Supports CCT sales team members in their relationship management efforts on key customer accounts to strengthen and develop existing business relationships with customers. * Negotiates solutions that mutually benefit both the customer and ITT Ensures that each CCT customer services team member engages the appropriate internal/external partners (procurement, quality, operations, logistics, engineering, contracts) to drive optimal solutions while providing consistent communication to the customer until resolution. * Determines customer service requirements by visiting and maintaining contact with customers, conducting VOC surveys, forming focus groups, benchmarking best practices and analyzing information and applications. * Manages all CCT orders and inside sales reporting and forecasting for use by the Director of Contracts & Customer Service and the CCT management team, using tools that enable efficient and accurate data for short and long-term planning and strategy purposes. Delivers Inside Sales Results * Provides ongoing VOC and customer intelligence updates to Sales partners to help drive sales and improve customer relationships. * Leverage knowledge of customers and markets to identify opportunities, and provide internally confirmed prices and lead times to close sales opportunities. * Leads CCT Customer Service team to ensure the entry of accurate, compliant orders Management Responsibilities * Effectively communicates the ITT vision and motivates people toward that vision Promotes team accomplishments while also holding team accountable for results Empowers teams to make decisions, and enables them to create more success together as a team . * Ensures the organizational structure is appropriate for the objectives. Is personally committed to others' successes Safety is a core value at ITT. Our department managers/supervisors play a critical role in creating and maintaining a safe workplace for our employees by following all ITT safety policies and procedures and by observing employees to ensure that safety procedures are followed. ITT Aerospace Controls headquartered in Valencia, Calif., is a premier supplier of highly engineered components and integrated solutions for mechanical and environmental control systems in the commercial aerospace and military markets. Our wide array of products can be found on virtually every commercial and military aircraft flying today around the globe including actuators, fuel, hydraulic, pneumatic, motor and solenoid operated valves, pumps, electro-mechanical switches, noise control, conveyance and heaters. ITT Connect and Control Technologies offers a very attractive benefits program. Our employees enjoy medical and dental coverage, 401K savings plan, life insurance protection, sickness and accident income protection, a generous vacation and holiday program, a tuition reimbursement program, and a program that allows you to use tax-free dollars to pay for many health care and dependent care expenses. Skills and Experience Education Bachelor degree in business or technical discipline. Minimum 5 to 7 years related experience with demonstrated progression in responsibility and people management. Experience * Ability to read, analyze, and interpret technical journals, financial reports, and legal documents Experience responding to inquiries & complaints from customers/members of the business * Ability to write presentations and articles for publication that conform to prescribed form along with the ability to effectively present information to senior management, customers, distributors, foreign distributors, public groups and the corporate office and/or boards of directors. * Multi-lingual capabilities preferred but not required. * Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry; the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. * Ability to define problems, collect data, establish facts, and draw valid conclusions Required Travel Domestic Travel is a requirement of this position. Approximately 15% annual travel. Position may have less frequent international travel if needed. ITT Corporation Valencia CA

Service Manager

Cintas Corporation