Job Summary: Responsible for allaspects of field service. Assisting field serviceman in safely providing quality, error-free service to all Cactus Wellhead Customers. Includes training both in the field and at the facility. Responsible for the active marketing of the service department in effort to increase customer base, through frequent customer contact both in an office environment and in the field.
Practicessafe work habits and complies with all quality, safety, health andenvironmental policies, procedures, programs and regulations.
Responsiblefor actively and continually recruiting qualified candidates for necessarypositions for the department assigned to, as well as other Cactus Wellheadpositions as able.
Supervisesdepartment personnel including interviewing, hiring, training, mentoring,coaching, counseling and corrective action when required.
Actsas liaison between sales and service department.
Ensuresawareness of customer requirements and customer specific running procedures.
Supervisesservice personnel and provides training in job functions, safety, policies andprocedures
Plansfield installations ensuring that proper tools, spares, backup equipment andpersonnel are
Assistsin scheduling assignments of Service Technicians to ensure the best match ofindividual
capabilitiesand competency to project requirements.
Assistswith logistics including travel and obtaining additional parts or tools.
Tracksand maintains an inventory of service tools and ensures that adequate andnecessary
maintenanceof all service equipment and vehicles is performed.
Providesfeedback (reports, investigates and implements corrective action) of fieldproblems to
thecompany through preparation and processing of Field Performance Reports.
Ensuresall company vehicles are well maintained and all necessary repairs are conductedin a
timelymanner and consistent with company policy.
Ensuresall service vehicles have the necessary tools and safety equipment needed toperform a
Overseesthe continual upgrade and inspection of all service tools, to ensure their safety,fitness for
purposeand their serviceability.
Maintainsaccurate and current records for vehicles, mileage and service expenses.
Reviewsall completed Field Service Orders to assure information is accurate andcomplete prior to
Performsall functional responsibilities of a Field Serviceman.
Specialprojects or assignments as directed by management.
Education, Training,Experience: High school diploma or general educationdegree (GED); or five to ten years related experience and/or training; orequivalent combination of education and experience.
Certifications,Licenses, Registrations: None Required
Job Knowledge, Skills,Abilities:Working knowledge of Cactus Wellhead Products, Service Documentation and RecordKeeping; Wellhead and Valve Installation, Operation, and Maintenance, CorrectiveAction and Field Complaint Investigations. Equipment Troubleshooting of CactusWellhead and Other OEM Equipment; Customer Relationships and Networking,Customer Service Best Practices. Intermediate Computer Skills, Advanced Mathematicaland Language Skills and Advanced Reasoning Ability.
Directly manage a team of Service personnel. Carry out supervisoryresponsibilities in accordance with the Company's policies and applicable laws.