Service Manager

Collaborative people. Progressive builders.

Consistently recognized as a best workplace, and for our commitment to safety, sustainability, and community partnerships, BNBuilders hires the very best in the construction industry and strives to create an environment that encourages innovation, responsibility, and client satisfaction. If you are looking to be a part of an open, supportive team and receive exciting challenges that promote personal and professional growth, look no further than BNBuilders!

JOB SUMMARY:

The Service Manager leads the service department to manage customer interactions. Primary duties include managing and coordinating service and warranty projects, working with other members of the service team, developing and implementing service procedures, and maintaining customer relationships. This position reports to the Special Projects Group Project Executive.

SALARY RANGE: $120,000 - $180,000 annually (companywide)

BENEFITS:

• Group medical, vision and dental insurance including choice of two benefit plans a PPO plan and a high deductible / Health Saving Account Plan with company contribution to HSA.

• Company-paid Short- & Long-Term Disability plans, group Life Insurance, and AD&D plans

• Flexible Spending Account (FSA) plans (for health care and dependent care)

• Untracked / Unmeasured vacation.

• Sick Leave accrued at 1 hour of sick leave for every 30 hours worked with a carryover of 80 hours

• 9 paid Holidays each year

• Paid Parental Leave

• Annual Discretionary Bonus based on company profitability and your manager's assessment of your performance.

• A 401(k) savings plan under which BNB matches the first three percent of your deferral with a 100% match and the next two percent with a 50% match for a total matching contribution of 4% of your pay. You are immediately 100% vested in all contributions (including BNB match). We provide both traditional (Pre-Tax) and Roth (post tax) contribution options in our 401(k) plan.

• We're also proud to be an employee-owned company. This means you get an ownership stake in BNB through a benefit called an Employee Stock Ownership Plan (ESOP). It's 100% company funded and is invested in BNBuilders stock. You can participate in this long-term plan after you complete 1 year of service (with at least 1,000 hours).

• Vehicle/Vehicle allowance, fuel card, and toll pass.

JOB RESPONSIBILITIES:

• Develop and implement service standards and procedures for the service department.

• Provide timely estimates of service projects for client approval.

• Schedule manpower for approved service projects and submit timely invoices for payment.

• Support Service Technician Team

• Facilitate weekly meetings and Monthly One on One's with Service staff.

• Assist technicians with field issues, as needed.

• Ensure all projects are completed to the highest quality standards.

• Attend 12-month warranty walks with project teams to establish relationships with facilities for ongoing work.

• Manage warranty calls and coordinate labor to perform corrections.

• Resolve customer issues or concerns to ensure complete satisfaction.

• Ensure all team members comply with OSHA safety standards.

• Provide feedback to managers regarding opportunities, current workload, customer issues, and all issues relevant to the business.

• Achieve budgeted gross margin.

• Maximize lead opportunities, retain, and grow client base.

• Maintain customer relationships and improve response and delivery times.

• Update service methods to improve overall efficiency.

• Resolve any service problems and customer complaints.

• Create and present regular reports to senior management.

• Understand construction costs, scheduling, and estimating.

• Support Business Development through the successful execution of projects.

• Foster BNB culture.

• Show interest in corporate initiatives.

QUALIFICATIONS:

• Strong communication skills with subcontractors and design teams

• 5+ years of construction experience.

• High level of organizational ability and professionalism.

• Ability to engage with diverse teams.

• Ability to delegate project tasks to appropriate team members.

• Ability to train/mentor supporting project staff.

• Training requirements: Orientation, OSHA 30, CPR/First Aid, Freedom from Danger, Hazcom/GHS, Risk Register, Safety App, and Incident Investigation.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is frequently required to sit, communicate, reach and manipulate objects, tools or controls. The position requires mobility. Duties involve moving materials weighing up to 10 pounds on a regular basis and up to 25 pounds on an occasional basis. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, mouse, calculator and similar machines.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BNB believes in collaboration, team-building, and a strong supervisor/employee relationship. To accomplish this, the duties of this role are not performed in a remote capacity, and we expect that all employees will complete work in an office/job site setting.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Our Commitment to Diversity and Inclusion

At BNB, diversity, equity, and inclusion are the driving forces in which our culture is built. We recognize that our unique and vast differences bring a richness to our lives and work environment. This fosters stronger and more meaningful relationships within our company and the communities in which we serve. Our mission is to strive to provide an environment that is respectful, safe, fair, and inclusive, so that we can be stronger, wiser, and better together.

Note: BNBuilders retains the discretion to add to or change the duties of this position at any time.

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job related disability, or any other protected group status.

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