Service Manager

Plumbing Careers at Benjamin Franklin Plumbing

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

The Service Manager bears the ultimate responsibility for safety, P&L delivery, customer satisfaction, and employee engagement while upholding the ethical standards and reputation of the organization in the community.

JOB DUTIES

• Ensures vehicles in the fleet are maintained both mechanically and visually to company standards

• Develops and delivers business plans to achieve budgeted sales and required profits

• Completes/reviews Daily Management Report (DMR)

• Directly supervises the Operations and Administrative Teams of the business and Sales Leadership to ensure all established goals (operations, sales, safety, customer satisfaction, etc.) are achieved

• Conducts performance reviews with each direct report and assists direct reports by holding their team members accountable to performance, behavior, and attendance standards

• Places regular phone calls to customers to discuss satisfaction

• Reviews payroll reports ensuring hours and pay are correct

• Inspects all field operations to ensure excellent service

MIMIMUM REQUIREMENTS

• Advanced Degree and/or 5+ years of successful home services experience with a track record of increasing responsibility with past employers in the same or similar industry

• Strong interpersonal written and verbal communication skills