We are looking for a motivated individual with very strong technical capabilities combined with the ability and desire to learn and work with complex system installations.
This is an opportunity for you to work in an international environment with a team of likeminded system experts in a leading edge expanding software company. The global Technical Service Management team operates from three different locations; Gothenburg, Montreal and Singapore.
As a Versatile Technologist (Software Support Analyst) you will:
Become an authority on several system installations
Participate in new and ongoing implementation projects
Provide application and advanced technical support for critical software systems used by the airline industry, in particular the Jeppesen Crew Tracking and Ops Control products.
Assist the client with knowledge injections, proactive problem solving and daily management of their production system.
Maintain production systems under Linux platform and make recommendations to clients on patches/upgrades
Provide system requirements to the Technical Development team
Participate in a 24x7 standby roster.
Bachelor degree in Computer Science or equivalent. Typically 3 or more years' related work experience or an equivalent combination of education and experience.
Qualifications and Skills
This role requires an individual who is experienced and interested in an array of IT related technical areas.
Expert knowledge of Unix and/or Linux
Expert knowledge with shell scripting
Contributes to the completion of specific project milestones.
1-3 years in a similar role (including software development).
Particular interest in technical problem solving.
Good programming skills (Python and Java preferred)
Distributed version control systems such as mercurial, git
Messaging systems such as MQ, ActiveMQ, Qpid
Databases (Oracle preferred)
Customer relationship experience is advantageous but secondary to technical aptitude
Highly responsible, able to take ownership of issues
Strong technical & analytical aptitude
Able to work independently and within a team
A good command of the English language
The team works closely with other local and global teams within Jeppesen