Service Manager 2Nd Shift

XPO Logistics Dublin , OH 43016

Posted 3 weeks ago

2nd Shift: Monday Friday (4PM 12AM)

Logistics done differently.

At XPO Logistics, we strive to ensure our customers receive world-class service with every interaction. As the Service Manager, you will be responsible for order management activities, including selecting vendors that maximize margin, tendering loads to underlying intermodal carriers, and managing dashboards. You'll make sure your team exceeds expectations in the areas of on-time pickup and delivery, email response time, dwell time of equipment, paperwork collection and actual cost versus planned cost. This is an opportunity for you to build a rewarding career, while positively impacting XPO's future.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

  • Oversee performance management, including ensuring on-time deliveries and pickups, confirming proper records are entered into the system for operational/billing purposes, and handling all aspects of equipment management

  • Manage employees, which includes recruiting, mentoring, developing a team and training your staff to deliver exemplary customer service

  • Improve the service provided by the planners and dispatchers by coaching them on procedures, polices and standards; stay current on the organization's products and services

  • Perform customer service activities, including communicating daily with existing customers, potential customers, internal dray terminals, external dray vendors and independent contractors

  • Assist with conflict resolution by taking ownership of high-level customer issues and following problems through to resolution; work cross-functionally with other departments to resolve issues

  • Analyze and report on statistics; compile accurate reports by documenting customer service interactions and service level agreements

What you need to succeed at XPO:

At a minimum, you'll need:

  • High school diploma or equivalent

  • 1 year of logistics or transportation experience

  • 1 year of management experience

  • Strong fluency user of Windows applications and Microsoft Office

It'd be great if you also have:

  • Bachelor's degree

  • Availability to occasionally work nights and weekends

  • Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees

  • Strong business focus with demonstrated ability to work in partnership with management teams to achieve positive results

  • Capacity to perform with a high level of initiative, exhibiting persistence and a willingness to stimulate new ideas within the organization

  • Ability to identify and resolve problems

  • Excellent verbal and written communication skills; able to present clean, organized and thorough information and data appropriate for intended audience

Be part of something big.

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oral, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Columbus

Nearest Secondary Market: Dublin

Apply now "

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Service Manager 2Nd Shift

XPO Logistics