Service Management Systems Administrator

Allscripts Melville , NY 11747

Posted 2 months ago

Overview

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

The primary purpose of this role is to install, implement, configure, upgrade, and optimize the performance of assigned technology required to operate client's infrastructure environment.

Responsibilities

  • Possess intermediate to senior level expertise in the assigned technology domain.

  • Manage, maintain, monitor and support the infrastructure environment in assigned technology domain/platform.

  • Provide ongoing maintenance including updates and patching.

  • Conduct performance monitoring, load testing, system health checks, trending analysis and capacity planning.

  • Develop and maintain documentation related to process, technology and support.

  • Build, test and maintain solutions using a variety of technologies including both application specific and non-specific technologies.

  • Foster innovation within the team and work with colleagues to realize the team vision.

  • Seek out best practices across the assigned technology domains and foster positive change adoption.

  • Work within an Agile team and actively contribute to process improvement feedback loops.

These are consistent for all our staff:

  • Assist in supporting activations and rollouts

  • Consistent efforts to deliver quality solutions as per agreed scope

  • Customer focus and close alignment with the customers' business objectives

  • Ensure efforts to continually improve domain knowledge

  • Ensure the quality of the deliverables as per the defined defects standards

  • Document issues with resolutions and share with team members to improve team productivity

  • Provide data to generate team performance metrics

  • Knowledge transfer with other team members to improve overall team education level

  • Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders

  • Adherence to the defined standards

  • Take initiative and drives to bring to logical conclusion; proactive approach

  • Provide accurate and timely information and escalates when there are issues

  • Actively participate in meetings and make valuable contribution

Qualifications


Academic and Professional

Qualifications:
  • BA or BS degree preferred or other relevant combination of training and experience.

Experience:

  • 3-7 years practical experience providing technical administration of a comparable platform preferred.

  • Proven experience as a technical resource leading the engineering of solutions in client environments.

  • Ability to deliver results working with colleagues who do not report to you.

  • Excellent documentation capabilities. This includes process as well as technical and support driven documentation.

  • Familiarity with implementing and administering Service Management toolsets are a plus.

  • Knowledge of industry leading best practices for Security and Clean Code.

  • Training/Familiarity in ITIL lifecycle processes and best practices.

  • Training in Agile methodologies (Scrum, Kanban, Lean etc.).

  • Experience working within the software development lifecycle (SDLC).

  • Broad knowledge of interacting with infrastructure components such as Active Directory, storage devices, network controllers, load balancers etc.

  • Experience using and administering Web APIs such as SOAP and REST.

  • Experience using at least one programming language over the course of several years. Python and JavaScript/JS Frameworks are a plus.

  • Experience working with SAAS, PAAS solutions are a plus.

Travel Requirements:

  • May require local travel

  • May require other travel for business needs

Working Arrangements:

  • May require after hours on call support

  • Work is performed in a standard office environment with minimal exposure to health or safety hazards

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans


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Service Management Systems Administrator

Allscripts