Service Line Specialist

This remote position is open to any qualified applicant in NJ, NY, DC, Virginia, Pennsylvania, NC/ Charlotte or Chicago.

• Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Practice - AIA - Artificial Intelligence and Analytics

About AI & Analytics: Artificial intelligence (AI) and the data it collects and analyzes will soon sit at the core of all intelligent, human-centric businesses. By decoding customer needs, preferences, and behaviors, our clients can understand exactly what services, products, and experiences their consumers need. Within AI & Analytics, we work to design the future-a future in which trial-and-error business decisions have been replaced by informed choices and data-supported strategies!

By applying AI and data science, we help leading companies to prototype, refine, validate, and scale their AI and analytics products and delivery models! Cognizant's AIA practice takes insights that are buried in data and provide businesses with a clear way to transform how they source, interpret, and consume their information. Our clients need flexible data structures and a streamlined data architecture that quickly turns data resources into informative, meaningful intelligence.

Job Duties and Responsibilities:

• Oversee the development and implementation of service line strategies to boost sales and improve customer service.

• Collaborate with cross-functional teams to identify market trends and develop marketing campaigns that align with our business goals.

• Analyze customer feedback and sales data to identify areas for improvement and implement necessary changes to service offerings.

• Develop and maintain strong relationships with key clients to ensure their needs are met and to identify new business opportunities.

• Provide expert advice and support to the sales team helping them to understand service features and benefits.

• Stay abreast of industry developments and competitor activities to ensure our services remain competitive.

• Lead the creation of promotional materials and sales aids for the service line.

• Conduct regular training sessions for the sales and service teams to improve their product knowledge and customer service skills.

• Monitor and manage the service line budget to ensure financial targets are met.

• Implement quality control measures to maintain high standards of service delivery.

Position Qualifications:

Required skills:

• Must have a proven track record in Sales Service and Marketing with at least 12 years of experience.

• Strong analytical skills to interpret market data and sales trends.

• Excellent communication and interpersonal skills to effectively collaborate with teams and clients.

• Ability to lead projects and initiatives that drive service improvement and sales growth.

• Knowledge of current marketing strategies and tools to enhance service visibility and appeal.

• Creative problem-solving skills to address customer needs and service challenges.

• Commitment to staying informed about industry changes and leveraging new technologies for service enhancement.

Salary and Other Compensation:

Applications accepted through May 23, 2024.

The annual salary for this position is between $115,000 - $170,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment.

#CB #Ind123