Service Line Resource Tech - Evening Shift

Shift: Evening Shift

Summary:

Are you a problem-solving professional with a passion for customer service and surgical supply coordination? If so, we have an exciting opportunity for you to join our team at Massachusetts General Hospital as a Service Line Resource Technician. You'll play a crucial role in ensuring the smooth operation of our peri-operative services.

Responsibilities:

• Direct Support: Provide operational support to the Peri-Operative Nursing team and Service Line Coordinator Team.

• Efficient Inventory Management: Retrieve and deliver requested supplies to appropriate locations, ensuring accuracy in case cart contents.

• Team Player: Work within a matrix team environment, demonstrate initiative, and handle workloads effectively even under stressful conditions.

• Product Knowledge: Develop expertise in instruments, soft goods, and specialty supplies.

• Covering Roles: Assist Service Line Coordinators when needed and as directed by the Customer Service Manager.

• Package Integrity: Perform package integrity checks and maintain the integrity of sterile items during transport.

• Stock Management: Collect unused surgical supplies and return them to stock locations.

• Adaptability: Support and supplement the case pick process as operationally necessary.

• Additional Tasks: Perform other duties as assigned.

Skills & Competencies:

• Exceptional customer service and problem-solving skills.

• Ability to understand and use medical terminology.

• Basic computer skills, proficiency in Microsoft Office, and knowledge of EPIC and SPM are preferred.

Education:

High school diploma, GED, or equivalent

Experience:

• Preferred: Over 1 year of customer service experience

• Preferred: Over 1 year of experience in an OR/Sterile Processing Environment

Working Conditions:

• Rotating on-call requirements

• Involves walking and standing for extended periods; manual labor may be required.

• Exposure to the Operating Room environment.

• Strict dress code, including wearing surgical scrubs.

• Ability to lift up to 25 lbs., stoop, bend, pull, and handle materials.

Benefits:

• Medical, Dental, and Vision insurance

• Tuition Reimbursement

• Subsidized MBTA pass (50% discount)

• Employee perks: Discounts on tickets and passes for various events.

• Resources for child care and emergency backup care

• Hospital-paid retirement plan and tax-sheltered annuity plan

Join our team and become an essential part of Massachusetts General Hospital's peri-operative services. Apply today!