Service Line Manager - Business Automation

NMR Consulting Huntsville , AL 35801

Posted 2 months ago

Position: Service Line Manager, Business Automation

Location: Huntsville, AL

Clearance: Active Secret clearance


The Business Automation Service Line Manager (BA SLM) will be a primary knowledge resource within the IT organization for the BA line of business and:

  • Provide support in the strategic planning process of the BA service line and lead successful implementations of that service line through collaborative efforts with the engineering and development managers, other SLMs, and Government Stakeholders;

  • Develop/improve business processes for BA services;

  • Develop/improve cost models;

  • Process new software as a service (SaaS) and other automation requests and support and monitor requests once they become projects;

  • Initiate and execute repeated customer interface (new and current customers), at times including extensive consulting prior to an actual request;

  • Elicit, document, and manage requirements;

  • Coordinate requirements and issues with other IT teams (Information Assurance, Enterprise Applications Services, Cloud, SharePoint, etc.) in order to develop solutions;

  • Collaborate with Government customer and business managers to assist in the development of an end-to-end service strategy for a variety of requirements addressing diverse business needs and technologies;

  • Develop and coordinate cost estimates;

  • Develop board presentations for requests and socialize board presentations with PMO, contractor personnel, SETA personnel, and Government leadership prior to the board meeting;

  • Present new/revision requests to the project approval boards

  • Develop annual service plan with quarterly updates;

  • Provide information about service improvements and collaborate with customer to effectively support MDA financial and program management capability needs;

  • Work in conjunction with Program Management office (PMO) to identify areas for improvement and standardization; work with management team to execute plan to make needed improvements;

  • Assist in managing the impact of future service enhancements, perform requirements analysis, define service levels and metrics, and provide cost recovery strategies for the service line offering;

  • Understand overall program vision; explore new technologies, trends, and technical innovation and provide recommendations; strengthen the innovation pipeline by developing, planning, and managing innovation concepts;

  • Navigate the complexities of the innovation landscape and foster connectivity and communications between all functional areas;

  • Work with PMO to drive innovation projects through the feasibility phase; assist in developing the business case and owning the business plan for each project and integrate into the overall budget plan; build engagement strategies to enable communication to reach the stakeholders in an effective, creative, and coherent way;

  • Develop IT Service Catalog additions/updates;

  • As needed, brief the CIO and other IC leadership on current status of customer requests, projects, capacity, and system health;

  • Provide overall Service Line Management of the BA service line;

  • Support larger efforts as needed;

  • Write and coordinate responses to Requests for Proposal (RFP) and Technical Direction Letters (TDL).

Relevant Certification:

  • PMP if not currently certified, must obtain certification within 6 months
  • ITILv3 Foundation (prefer ITILv3 Intermediate Qualification: Service Strategy) preferable


  • Security clearance required

  • Experience evaluating technologies and making recommendations to senior management

  • Prefer experience in applying the ITILv3 framework; but must have knowledge of ITILv3

  • Experience in business analysis, requirements gathering, and business case development

  • Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information

  • Knowledge of industry trends pertinent to the discipline; must be able to demonstrate and articulate efficiency and effectiveness of service line models established in past endeavors;

  • BS, BA degree required or equivalent experience; MS, MA degree preferred

  • Must have a high level of interpersonal skills and the ability to successfully collaborate and communicate with team members and leadership to include other SLM's, Operations Managers, Senior Program Management, and Government Stakeholders.

NMR Consulting is an Equal Opportunity Employer (EOE). M/F/D/V

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Service Line Manager - Business Automation

NMR Consulting