Service-Learning Coordinator

Job Summary

The Service-Learning Coordinator coordinates and implements student engagement efforts for the Office of Service Learning & Civic Engagement (SLCE). Assists with the development, oversight, implementation, and assessment of student-facing efforts to engage students in meaningful and intentional service-learning experiences that help them fulfill their service-learning graduation requirement. Works to contribute to larger office, unit, and university-wide goals and objectives.

FGCU is a member of the State University System of Florida and an Affirmative Action and Equal Employment Opportunity and Access Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability, sex, pregnancy, national origin, marital status, genetic predisposition, sexual orientation, gender identity/gender expression, veteran status, and any other protected class(es), as required by applicable state and federal law, as well as University regulations and policies.

Job Description

Typical duties may include but are not limited to:

• Develops and implements initiatives to increase student participation in service-learning and completion of the service-learning graduation requirement within two years of enrolling at FGCU. Tracks service-learning hours and identifies opportunities to increase engagement and provide information.

• Creates and coordinates initiatives to help students explore, secure, and engage in service-learning opportunities connected to their course work, major, potential major, transferrable skills, and/or career path.

• Develops and implements initiatives to assist students with finding social connections and a sense of belonging at FGCU and in Southwest Florida through shared service-learning experiences.

• Develops collaborative partnerships with student organizations, fraternities/sororities, organization advisors, residence hall associations, student government and more to increase student engagement in service-learning.

• Coordinates and assists with presentations to groups including classes, student organizations, fraternities/sororities, student government, and residence hall councils regarding SLCE resources, the benefits of service-learning, the service-learning graduation requirement, and the process of finding and documenting service-learning experiences.

• Facilitates holistic student development by teaching and integrating office frameworks into presentations, small group meetings, one-on-one meetings, and workshops.

• Hires, trains, and manages student assistants, including office assistants and service-learning trip leaders.

• Works collaboratively with the Coordinator of Events and Promotions to engage students in all student-focused events and opportunities, including tabling and attending events and meetings that may occur outside of traditional office hours.

• Collaborates with Coordinator of Promotions & Events to analyze, evaluate, and provide post-event data and recommendations as connected to stated objectives and goals after student-facing events.

• Leads office management of student service-learning forms in Eagle Service Network.

• Manages the service-learning email inbox, office phone calls, voicemails, and student walk-ins.

• Meets face-to-face, over the phone, and virtually with students to connect them with services and opportunities.

• Monitors compliance with college and departmental policies and procedures.

• Maintains files and data to regularly report progress toward stated goals of the position, office, department, and unit.

• Assists with community partner database management as needed.

Other Duties:

• Assists with all office operations and events or initiatives as needed.

• May occasionally attend community events and other local networking events outside of traditional office hours on behalf of the office.

• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• This position requires either six years of directly related full-time experience or, as an alternative, a Bachelor's degree from an accredited institution in Community Service, Education, Higher Education, Public Affairs, Communication, Social Work, or closely related field and two years of full-time experience directly related to the job functions.

• Experience working with and supervising undergraduate students.

• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, and Outlook).

Preferred Qualifications:

• Master's degree from an accredited institution in Community Service, Education, Higher Education, Public Affairs, Communication, Social Work, or closely related field.

• Two or more years of professional full-time experience in service-learning, community engagement, higher education administration, student development, educational program development, event planning, teaching, and assessment.

Knowledge, Skills, and Abilities:

• Knowledge of policies, procedures, and regulations pertaining to the position.

• Knowledge of or ability to learn online platforms and other University approved software such as Tableau, Banner, Degree Works, Teams, Qualtrics, and Zoom.

• Knowledge of student intellectual, emotional, and social development theory, techniques and research associated with ensuring the success of diverse student populations.

• Knowledge of, or ability to learn and implement programming from the frameworks used within the office to prepare students with career readiness and an understanding of community engagement.

• Excellent interpersonal, verbal, and written communication skills.

• Skill in public speaking through developing and delivering presentations to individuals and groups.

• Strong organizational skills and an ability to prioritize and complete simultaneous projects within deadlines toward long-term and short-term goals.

• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Ability to plan, implement, and evaluate developmental objectives, outcomes, and assessment practices for programs and initiatives.

• Ability to think critically and make clear, well-reasoned and timely decisions.

• Ability to interpret and apply rules, regulations, policies, and procedures consistently.

• Ability to effectively oversee student work by providing information, guidance, motivation, and accountability.

• Ability to interpret and apply data to inform and improve programs and initiatives.

• Ability to work collaboratively with colleagues, coworkers, and community partners while assisting with building strategic relationships.

• Ability to interact in a professional manner with a diverse group of staff, faculty, students, and the community in a service-oriented environment.

• Ability to travel to off-site locations as needed.

• Ability to work successfully as both a member of a team and independently with minimal supervision.

• Ability to provide professional customer service.

• Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes an equitable environment.

Starting at $42,000

Salary commensurate with education and experience