Service Greeter

Rusnak Auto Group Loma Linda , CA 92354

Posted 2 months ago


Service Greeter

This position contributes to the success of Rusnak Automotive Group (the Company) by assisting with the growth and performance of the service department to achieve strategic plan goals. Implement best business practices and The Rusnak Standards to deliver superior client and associate satisfaction.


Effectively and Efficiently Ensure All Customer Service Components are Completed Professionally

  • Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location. Assists with service traffic flow and parking.

  • Determines if customers coming into service have an appointment. Records customer's name, VIN, tag number, mileage, and existing vehicle damage.

  • Controls service traffic flow and parking.

  • Assists lot attendant with duties at the service counter.

  • Answers service drive phone calls.

  • Makes phone appointments and schedules with advisors; confirms all appointments the day before with customer.

  • Follows up on missed appointments each day and re-schedules with customer.

  • Escorts all customers to cars after completed service.

  • Calls all customers receiving CSI Survey; documents each call with log sheet and turns into Service Manager weekly.

  • Notifies Service Manager of any customers who scored customer satisfaction at less than 100%.

  • Provides backup for department as needed for advisors, dispatch.

  • Performs administrative duties such as filing, collating documents, faxing and scanning.

  • Calls inactive customers to schedule for service though sales sold data as well as recalls and service actions.

  • Assists Service Manager with monitoring of all inventory cars for recalls and service actions needed.

Delivers An Exemplary Customer Experience Through Utilization of Core Practices

  • Delivers a professional/exemplary experience through utilization of best core practices.

  • Listens actively and communicates clearly to identify and document concerns.

  • Identifies client needs beyond expressed concerns and adopts a "consultative- value added" approach.

  • Nurtures working relationships to generate repeat and referral work.

  • Integrates the "Rusnak Standard" with personal values into all interactions.


  • Preferred: UTI or trade school graduate or equivalent practical experience.

Degree/Diploma High School Diploma/GED : Required Licenses Required Valid CA Driver License

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
First Year Tax Professional

H&R Block, Inc.

Posted 2 days ago

VIEW JOBS 4/21/2019 12:00:00 AM 2019-07-20T00:00 Job Description First Year Tax Professional Seeking seasonal Tax Preparers who want to grow their career and be a part of our network of expert professionals who enjoy serving clients with diverse tax needs. We offer competitive pay, flexible schedules, advanced tax training, and career advancement opportunities. H&R Block is the industry's largest consumer tax services provider¹ and we have been focused on client service for over 60 years. Apply today using any device at > Tax Office Jobs Tax Professional duties include: * Conducting face-to-face tax interviews with clients * Preparing complete and accurate tax returns * Generating business growth, increasing client retention, and offering additional products and services * Providing IRS audit support * Support office priorities through teamwork and collaboration Minimum Qualifications Required Skills & Experience: * High School Diploma or equivalent * Ability to effectively communicate in person and in writing * Experience working in a fast-paced environment * Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course² * Must complete 18-hour continuing education requirement and meet all other IRS and applicable state requirements Preferred Skills & Experience: * Sales and/or marketing experience * Previous experience in a customer service environment Bilingual candidates strongly encouraged to apply! H&R Block is an equal opportunity employer. 1 Based on annual revenues for sales of tax preparation products and services. 2 Enrollment in, or completion of the H&R Block Income Tax Course is neither an offer nor a guarantee of employment. H&R Block, Inc. Loma Linda CA

Service Greeter

Rusnak Auto Group