This position contributes to the success of Rusnak Automotive Group (the Company) by assisting with the growth and performance of the service department to achieve strategic plan goals. Implement best business practices and The Rusnak Standards to deliver superior client and associate satisfaction.
Effectively and Efficiently Ensure All Customer Service Components are Completed Professionally
Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location. Assists with service traffic flow and parking.
Determines if customers coming into service have an appointment. Records customer's name, VIN, tag number, mileage, and existing vehicle damage.
Controls service traffic flow and parking.
Assists lot attendant with duties at the service counter.
Answers service drive phone calls.
Makes phone appointments and schedules with advisors; confirms all appointments the day before with customer.
Follows up on missed appointments each day and re-schedules with customer.
Escorts all customers to cars after completed service.
Calls all customers receiving CSI Survey; documents each call with log sheet and turns into Service Manager weekly.
Notifies Service Manager of any customers who scored customer satisfaction at less than 100%.
Provides backup for department as needed for advisors, dispatch.
Performs administrative duties such as filing, collating documents, faxing and scanning.
Calls inactive customers to schedule for service though sales sold data as well as recalls and service actions.
Assists Service Manager with monitoring of all inventory cars for recalls and service actions needed.
Delivers An Exemplary Customer Experience Through Utilization of Core Practices
Delivers a professional/exemplary experience through utilization of best core practices.
Listens actively and communicates clearly to identify and document concerns.
Identifies client needs beyond expressed concerns and adopts a "consultative- value added" approach.
Nurtures working relationships to generate repeat and referral work.
Integrates the "Rusnak Standard" with personal values into all interactions.
Degree/Diploma High School Diploma/GED : Required Licenses Required Valid CA Driver License
Rusnak Auto Group