Meineke Car Care Centers Trenton , NJ 08638
Posted 2 weeks ago
Benefits/Perks
Competitive Compensation
Career Advancement
Training and Development
Comprehensive Benefits Package:
Employee Discounts
Positive Work Environment:
Locally-Owned
Cutting-Edge Tools and Equipment:
Work-Life Balance
Job Summary
Are you a highly trained Automotive Store Manager? Meineke Car Care of Trenton, NJ is seeking a motivated, performance driven store manager to lead our team. This family owned and operated location wants a manager with a proven track record to handle the increase in volume we are experiencing after this crisis. Must be a self-starter, have excellent people skills, phone skills and computer skills. Must be customer service-oriented. Automotive background / experience is necessary. Here at Meineke we believe in an incentive based pay structure. Those with high productivity will be compensated accordingly, the sky is the limit! Terms to be discussed with applicant and are dependent on experience level.
Responsibilities
Customer Service
Put the customer first. Go above and beyond to WOW the customer
Maintain "YES COMPANY" atmosphere. Find ways to say yes to customers and ensure they leave satisfied
Follow company procedures for welcoming customers & checking them in for service, gathering information,
explaining the inspection process, and collecting signed work orders before any work is done
the benefits and value of any needed work, answering any questions, and performing any needed repairs
scheduling follow-ups, etc.
issues as they arise
maintain training on inspection procedures as needed
Follow up on any outstanding customer issues or complaints; ensure that they are resolved satisfactorily
Manage daily customer callback process to ensure calls are being made & appointments are being set
Scheduling
Create weekly schedules to keep center staffed appropriately for projected sales volume
Adjust schedule as needed to cover absences, meet demand, or improve center profitability
Proactively note and plan for holidays, local events, and other things that might impact center sales
Sales
Meet weekly and monthly sales goals
Proactively generate appointments to increase sales
Assist in planning and executing appointments as needed to drive sales and meet center goals
Phone
Follow company phone procedures at all times, including daily role-play to maintain skills
Listen to recorded calls on a regular basis; identify areas for improvement
Point-of-Sale
Maintain detailed knowledge of point-of-sale system. Be able to build a repair ticket quickly and efficiently
Order parts from approved vendors in a timely manner; track arrival and verify with technician immediately
to ensure parts are correct
test form, etc.
Hiring
Keep center fully staffed by hiring technicians and other center staff members as needed
Screen candidates thoroughly and ensure that all team members meet center standards
Proactively recruit and maintain a pipeline of potential technicians
Maintain accurate and complete personnel records at all times
Back Office / Financials
Maintain accurate daily records of all customer transactions & daily center business
Track cores, returns, warranty claims on a daily basis to ensure accuracy
Manage gross margins
Center Upkeep
Proactively work to maintain clean, comfortable and professional store image at all times
Assist as needed in any regular store maintenance
Handle cores, returns, inventory deliveries and other center upkeep tasks as requested
Perform closing duties as needed (close day in point-of-sale system, bank deposits, cash audits, etc.)
Teamwork / Culture
Be a team player. Help other people meet their goals
Train & teach new team members as needed
Contribute to a positive, productive team environment
Maintain a positive, productive culture among all center team members
Encourage teamwork, positivity, and accountability among all team members
Qualifications / Skills
customers
Experience working with point-of-sale software or complex Windows software
Excellent people and phone skills
Proactive self-starter
Ability to multi-task
Interest in automotive industry
Strong communication skills; a track record of leadership; and the ability to interpret profit and loss statements are necessary for success
Knowledge of the automotive industry and trends
Why Meineke?
Meineke values personal and professional growth.
Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.
Compensation: $45,000.00 - $80,000.00 per year
As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.
A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you're looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.
Meineke Car Care Centers