Service Field Advisor

We firmly believe that our employees drive the success of the company! With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. We are looking for The Right One to join our team!

Are you experienced, flexible and self-motivated? Are you skilled and energized by collaboration and continuous improvement? Do you enjoy a challenging and vibrant work environment?

If this sounds like you, you may be The Right One! Please continue on to learn more about this opportunity. Don't forget to take a look at our comprehensive benefits!

SUMMARY

The Service Field Representative is responsible to improve the Service Operation within the Toyota Distributors in Caribbean and some Latin America countries conducting service activities and programs. Experience working in Automotive, Truck service distributor operation, and have strong communication and negotiation skills are a must. Proficient in Microsoft is crucial.

ESSENTIAL DUTIES/RESPONSIBILITIES

DUTIES & RESPONSIBILITIES

• Overview of Distributor Service operations and make improvement recommendations with support of Assistant Manager or Manager

• Support distributors on all inquiries regarding Service matters with support of Field Advisors, Assistant Manager or Manager.

• Monitor and follow up monthly Service KPI's per distributor to assure targets are achieved

• Provide support as needed in the preparation of yearly Service Conference (CRU) and especial events

• Responsible to prepare and follow up action plan for each distributor and provide countermeasures in order to improve their operations with support of Assistant Manager or Manager

• Visit Distributors and their customers to guarantee good customer satisfaction and review possible areas of improvement

• Prepare KPI reports and business trip reports and present them to management

• Prepare presentations and present it to Distributors and upper management

• Prepare agendas for meetings, document key decisions and collaborate with team members to develop project collateral

• Write and disseminate work plans and project documents, including procedures, proposals, progress reports and presentations.

BENEFITS

• Competitive Salary with Bonus Opportunities

• Paid Time Off

• Comprehensive Medical, Dental and Vision Benefits (Low Premiums!)

• Flexible Spending and Health Savings Accounts

• Disability and Life Insurance

• 401(k) with Company Contribution

• Educational Tuition Reimbursement

EDUCATION and/or EXPERIENCE

Bachelor's Degree in a related business field.

3-6 years of experience in related field.

Available to travel 60%

Spanish Speaking and French Speaking a plus

Flexible Work Arrangement

Consistent with the Company's Flexible Work Arrangement* policy, an essential function of an on-site/office-based position requires an employee to perform a regular portion of their duties at a Company facility. In person collaboration is a critical component of your job and vitally important to innovation, all of which can only be accomplished working on site. Working in this manner is consistent with the Company's philosophy of "kaizen," as well as facilitates important team interactions, enhances learning and development, and supports relationship building. These functions are critical to our business operations and consistent with the Company's value of "genchi, genbutsu, genjitsu" to see and understand where work is done.

If your role is as a member of management, you will use in person work time to train, develop and motivate employees. Further, through observation and assessment of processes, you will identify opportunities to enhance employee effectiveness and productivity.

• A flexible work arrangement is dependent on the nature, scope, essential job functions, requirements, and location of the position.

Our company is proud to be an equal opportunity employer! It is the policy and commitment of the company to maintain a work environment that provides equal employment opportunity (EEO) for all its employees and applicants. We are committed to providing equal employment opportunities without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital/domestic partner status, veteran status, disability, genetic information or any other applicable lawfully protected basis. This policy applies to all terms and conditions of employment.

We seek to employ individuals qualified for a position by virtue of job-related educational standards, training, experience, and personal qualifications.