Service Expert Supervisor

24 Hour Fitness Worldwide, Inc. San Leandro , CA 94579

Posted 3 months ago

LOCATION 304 Bay Fair Mall San Leandro CA 94578

Who we are

At 24 Hour Fitness we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable and welcoming to everyone. We're on the hunt for team members who are committed to being the best part of each other's day and who have a genuine desire to help our members achieve results they can feel proud of.

The sneakers you will fill

As a Service Expert Supervisor, you will partner with the Assistant General Manager to create an outstanding guest and member experience through execution of our service promise of delivering a clean, friendly, and well-maintained club. You will lead, inspire, and grow a team of Service Experts who proudly welcome and celebrate every guest and member during their visits to your club.

How you will spend your days

  • Lead the Service Expert team in delivering our Company promise of providing a clean, friendly, and well-maintained club that is always ready when the member is. Model for the Service Expert team what "great" looks like by delivering a guest experience that is aligned with our Company's mission and values.

  • Train, develop, and inspire the team of Service Experts who are excited to help members reach their fitness and wellness goals by ensuring they have the right plan, tools, and are always celebrated.

  • Offer continuous development and performance feedback to the Service Expert team to ensure they have the resources they need to maintain a consistent member-centric focus.

  • Create and grow relationships with guests and members by listening to their individual needs and offering services tailored to meet those needs.

  • Establish plans for new members to ensure long-term achievement of their wellness goals.

  • Support member retention by advocating for the best member experiences and operational processes in the club.

  • Educate guests on check-in process and membership options that fit their individual goals.

  • Act as ambassador to guests and members, ensuring they feel comfortable, informed, and welcome.

  • Partner in execution of retail promotions and merchandising activities.

  • Recommend retail products and additional services that fit members' needs.

  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience.

What you bring

  • High school diploma or equivalent

  • 1-2 years of customer service experience, retail experience preferred

  • Supervisory experience preferred

  • Joy for inspiring and encouraging others, members and team members alike

  • Proven organizational and communication skills, heavy on the listening!

  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

  • Trustline Registration required (California Clubs)

Physical Requirements/Environment

  • Frequently moves fitness-related equipment weighing up to 45 pounds.

  • Must be able to work in an environment with occasionally high noise levels. The sound of weights clinking, feet flying across treadmills, and the laughter of lives changing can get loud.

  • Must be able to move frequently through all areas of the club. Your day includes continuous engagement and interaction with team members and club members.

  • Daily duties include lifting weights, squatting, bending, reaching, spotting, remaining in a stationary position for extended periods of time, and moving for prolonged periods of time.

Travel and Availability

  • Infrequent travel may be required to attend meetings and trainings.

  • Flexible availability across week days, weekends, and holidays to meet the needs of members and guests.

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. See Job Description for further information about this job.

FUNCTIONAL GROUP Service

FULL-TIME Full-time


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24 Hour Fitness Worldwide, Inc.