Service Expert - Citrus Heights

24 Hour Fitness Worldwide, Inc. Citrus Heights , CA 95610

Posted 3 weeks ago

LOCATION 6633 Auburn Blvd Citrus Heights CA 95621

At 24 Hour Fitness we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people

JOB SUMMARY

Represent 24 Hour Fitness to prospective members; ensure they have a welcoming, informative, and enjoyable experience when they visit; and help inspire them to take the right next steps in pursuing their fitness goals. Maintain relationships with existing members and contribute to an overall high level of service and member satisfaction for the club. Assist and direct members/guests, monitor incoming inquiries, and ensure proper check in procedures are followed.

ESSENTIAL DUTIES & RESPONSIBILITIES
1.Overall Club Friendliness and Cleanliness Drive member retention in the club by:

a) maintaining name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate;

b) being present on the club floor and locker rooms, helping keep a clean and safe environment;

c) Ensuring members receive a friendly greeting/check-in and prompt attention to their needs.
1.Serve Members . Strengthen member relationships by:

a) helping new members become comfortable in the club

b) listening to their needs;

c) presenting 24 Hour Fitness in a way that best connects with them;

d) establishing relationship with 24 Hour Fitness through straightforward, open dialogue; and inspiring them to achieve their goals
1.Guest Visits . Generate quality guest visits and assist enrollment as needed through

a) referrals from new and existing members,

b) establishing contact with the guests, and

c) Successfully encouraging them to come view the club in person.
1.Fitness . Integrate personal training as part of new member relationships by:

a) creating an understanding of how personal training can play a vital role in their fitness achievement;

b) helping remove barriers such as misconceptions or financial concerns; and

c) Explaining trainer qualifications and backgrounds to find the best fit with the member.

d) offering to sign newly enrolled members for personal training

e) Signing up new members for a Health and Fitness Consultation (HFC).
1.Quality Enrollment Process . Achieve new member satisfaction with the sales experience by

a) effectively using the 24 Hour Fitness tools and processes to engage with the new member,

b) Explaining member benefits, resulting in a higher level of excitement about the club that turns most guests to new member.

c) Creating greater willingness to share referrals.

REQUIRED QUALIFICATIONS

Knowledge, Skills & Abilities

  • All 24 Hour Fitness Membership sales and administrative processes

  • Computer skills for using 24 Hour Fitness systems and other common applications as needed

  • Strong customer service skills

  • Strong communication skills both oral and written

  • Organization skills

  • Attention to detail

Minimum Educational Level/Certifications

  • High school diploma or GED required

  • CPR/AED from approved organization within 60 days of employment (NIGHT ONLY)

  • Must complete STP Front Desk Night training (includes STP Club Orientation and STP Club Safety) prior to working alone at the Front Desk (NIGHT ONLY)

Physical Demands/ Environmental Conditions

  • While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms.

  • Frequently required to lift and/or move up to 25 lbs.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.

FUNCTIONAL GROUP Operations

FULL-TIME Part-time


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Tax Preparer Experienced Or New Citrus Heights Area

Jackson Hewitt

Posted 2 weeks ago

VIEW JOBS 4/10/2019 12:00:00 AM 2019-07-09T00:00 At Jackson Hewitt, we are working hard for the hardest working and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation's largest retailers (over 6,000 locations). At Jackson Hewitt we have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results. IF YOU WANT TO BE PART OF A TEAM THAT IS CHANGING THE INDUSTRY, WITH A FOCUS ON DELIVERING EXEMPLARY CUSTOMER SERVICE THEN JOIN JACKSON HEWITT!! We're seeking dynamic top performers to add value to an already great brand. If you are looking for and want: * To make a difference in people's lives * A flexible work schedule * To make great money, YES WE PAY FOR PERFORMANCE! All that is missing here is you! We are Jackson Hewitt, Working Hard for the Hardest Working. In a world where the hardest working Americans are strapped for both time and money, Jackson Hewitt is on a mission to be their advocate. For many clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We want to help them get their maximum refund, faster, and with fewer associated fees. Join a team that is focused on being friendly, attentive, and knowledgeable advocates for our clients. Deliver financial tools that benefit the client while achieving the maximum tax refund, faster, and with fewer associated fees. Jackson Hewitt offers training (certification by state) related to income tax preparation and the delivery of excellent customer service, flexible hours (part-time and full-time) and bonus potential. This position has access to and regularly works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business. Responsibilities * Presents the Company's value proposition to clients concerning various company products and services and uses prescribed selling techniques. • Conducts a thorough in-person interview with potential clients, using the company's propriety tax software application. Delivers exceptional customer service by anticipating customer needs and considers the impact of all decisions/actions on the customer. • Answering client calls via our national call center routing system. • Completes all related tax forms in accordance with policies, and in compliance with legislation and regulations. Furnishes taxpayers with sufficient information and advice to ensure correct tax form completion. • Consults tax law reference materials to determine procedures for preparation of atypical returns. • Answers questions and provide future tax planning to clients. • Reviews financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns. • Researches tax related questions and issues, and responds to clients appropriately and within a timely manner. • Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution • Audits all tax return forms for accuracy and completeness (i.e., client signatures). Requirements Tax Preparer I * Presents the Company's value proposition to clients concerning various company products and services and uses prescribed selling techniques. • Top candidates for this position will have retail experience providing exceptional client service and performing multiple tasks in a fast paced environment. • Hands-on marketing with surrounding businesses, including office visits to promote brand awareness and new clientele • High School Degree or equivalent. • 0-1 years of experience preferably in sales, service and or tax preparation. • Good communication, interpersonal and customer services skills. • Basic knowledge of computer functions required. • Must be able to obtain certification by the state with a PTIN (Preparer Tax Identification Number). • Ability to lift a maximum of 25 lbs. Tax Preparer II * Presents the Company's value proposition to clients concerning various company products and services and uses prescribed selling techniques. • Top candidates for this position will have retail experience providing exceptional client service and performing multiple tasks. • Hands-on marketing with surrounding businesses, including office visits to promote brand awareness and new clientele • High School Degree or equivalent. • 1-2 years of experience preferably in sales, service and or tax preparation. • Remote Support or Call Center ready certified required. • Previous experience in tax preparation and filing a plus. • Good communication, interpersonal and customer services skills. • Basic knowledge of computer functions required. • PTIN certification (Preparer Tax Identification Number). • Strong attention to detail and accuracy. • Ability to work under pressure, in a fast-paced working environment. • Ability to lift a maximum of 25 lbs. Tax Preparer III * Presents the Company's value proposition to clients concerning various company products and services and uses prescribed selling techniques. • Top candidates for this position will have retail experience providing exceptional client service and performing multiple tasks. • Field Instructor, Remote Support and Call Center certified. • Hands-on marketing with surrounding businesses, including office visits to promote brand awareness and new clientele • High School Degree or equivalent. • 2+ years of experience preferably in sales, service and or tax preparation. • Experience completing complex returns. • Must have current PTIN. • Good communication, leadership, interpersonal and customer services skills. • Basic knowledge of computer functions required. • Enrolled Agent (EA) certification preferred. • Strong attention to detail and accuracy. • Ability to work under pressure, in a fast-paced working environment • Ability to lift a maximum of 25 lbs. We appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Service's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Other details * Job Family Store Operations * Pay Type Hourly * 7010 Auburn Blvd, Citrus Heights, California, United States of America Jackson Hewitt Citrus Heights CA

Service Expert - Citrus Heights

24 Hour Fitness Worldwide, Inc.