Service Excellence Representative

Job Description:

This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures.

Work Schedule: Saturday - Wednesday 0500am-0130pm

Scope

As a Service Excellence Rep you need to know how to:

• Provide excellent customer service, greeting, assisting, and directing visitors and patients as well as strong coordination with Volunteers. Begin registration process by verifying pre-registration documentation and informing RN of patient arrival

• Identify key family/visitors and record their phone number and seating location in reception/waiting area. Keep track of family/visitors throughout the surgery/procedure experience (often six hours in length).

• Facilitate strong communication and coordination with Nurse Liaison, Volunteers and other Service Excellence Liaisons during shift.

• Maintain awareness of how to direct patients that do not show up in My Patients for Surgery and Interventional Services

Minimum Qualifications

• High School Diploma or equivalent

• Minimum of two (2) years of experience in a customer service environment (preferably in a healthcare setting)

• Proficiency with computer and problem solving skills

Preferred Qualifications

• Bilingual proficiency (Spanish or other)

Physical Requirements:

• Interact with others by effectively communicating, both orally and in writing.

• Operate computers and other office equipment requiring the ability to move fingers and hands.

• See and read computer monitors and documents.

• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

• May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Anticipated job posting close date:

05/02/2024

Location:

Saint Joseph Hospital

Work City:

Denver

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.29 - $21.92

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.