Service Engineer (Tucson, Arizona)

Nanometrics Incorporated Tucson , AZ 85704

Posted 4 months ago

The Company: 4D Technology is a leader in innovative metrology products for measuring surface quality and surface defects on precision surfaces, as well as the surface and wavefront quality of optics. 4D's patented Dynamic Interferometry technology enables 4D's laser interferometry products to measure in difficult environments, where vibration, air turbulence or rapid motion have traditionally prevented accurate measurement.

Our attention to customer needs has led us to adapt our award-winning laser interferometer technology to a wide variety of applications, including factory-floor inspection, telescope mirrors and systems, biomedical research, environmental sensing and imaging and much more. We collaborate with institutions and companies to develop, and deliver, accurate metrology for tough environments and difficult measurements.

The world around us is in constant motion. 4D's innovative measurement systems are designed for real-world, dynamic environments. We are transforming how and where laser interferometry is used. Innovative, dynamic and adapting: 4D Technology.
4D Technology was incorporated in Arizona in 2002. On November 16, 2018, 4D Technology became a subsidiary of Nanometrics Inc. Nanometrics was incorporated in California in 1975 and reincorporated in Delaware in 2006. Nanometrics has been publicly traded since 1984 and is listed on NASDAQ (NANO).

Position Summary:
Seeking to hire a Service Engineer for 4D Technology reporting to the Senior Service Manager location in Tucson, Arizona office.

  • Troubleshoot, repair and install 4D products in the field or at the factory

  • Technical customer service and training must have personal diplomatic skills

  • Multi-disciplined troubleshooting of mechanical, electrical and optical components

  • Preventative maintenance, upgrades, and re-certification of 4D products

  • Develop and maintain rigorous process controls for the service organization. Includes controls for parts, tools, test equipment, instructions, repair documentation, environment, and operator.

  • Support service management

Roles and Responsibilities:

  • Understand 4D products assembly, function, and performance

  • Work collaboratively with the cross-functional team to troubleshoot, repair and upgrade complex systems and resolve technical issues

  • Develop and implement repair plans timely per schedule

  • Create and maintain service assembly, alignment, and test processes and documentation.

  • Customer focused - support customer issues, training, and applications

  • Perform system acceptance (QC) tests, create and present documentation for shipment approvals

  • Learn the 4D ERP system to support management

  • Position requires up to 50% travel (average is 25%), both in the US and international.

  • Must maintain valid driver's license

  • Other duties as required

Required Education and Experience:

BS degree or higher in optical engineering (preferred) with a minimum of 5 years of experience mechanical engineering or equivalent combination of education and experience.

  • Experience in application and integration of precision optical and optomechanical components

  • Excellent analytical capability for systematic troubleshooting

  • Working knowledge of electronics, mechanics, computers and common tools

  • Customer service experience desired

  • Strong verbal and written communication skills

  • Self-directed and reliable

  • Possess good organizational and interpersonal skills and willing to work in a team environment

  • US Citizen #LI-POST

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Service Engineer (Tucson, Arizona)

Nanometrics Incorporated