Service Engineer

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role

As we continue to grow as QuidelOrtho, we are seeking an in-house Service Engineer. The in-house Service Engineer will be a key technical expert on a team that will deliver certified rebuilt analyzers for use at our customer locations on a global basis. The engineer will participate in all aspects of production from inbound inspection through rebuild, testing and packaging. Will execute defined procedures and troubleshoot issues to ensure analyzers have the highest possible quality when they arrive at the customer location. Will continuously seek to learn and identify process improvements to achieve the highest possible quality and productivity targets.

This position is in Rochester, NY.

The Responsibilities

• Install, operate, maintain, repair, and modify electromechanical equipment.

• Repair and refresh electromechanical equipment following detailed processes as defined in standard work instructions and service procedures.

• Troubleshoot and repair technical problems and systems issues.

• Complete and approve Device History Record documents to maintain traceability and compliance.

• Maintain all records in accordance with regulatory requirements and company procedures.

• Report nonconformances, if observed, and assist with taking corrective actions.

• Complete training to achieve required certifications and remain current with reoccurring training.

• Perform other work-related duties as assigned.

The Individual

Required:

• Associate's Degree in Electronics, Electrical/Mechanical Engineering or Technical discipline.

• 5+ years of related hands-on electronics, electrical or mechanical engineering experience.

• Travel with Field Engineers up to 10% of the time for ongoing training.

Preferred:

• Technical knowledge and be able to use that knowledge to effectively perform required job functions with an effective level of competence demonstrating a high degree of knowledge in electro-mechanical, chemistry, computer and/or other related disciplines.

• Prior related military experience.

• Team player that is self-motivated and interacts appropriately with peers, service counterparts and manufacturing.

• Strong organizational skills.

• Strong written and verbal communication skills with ability to organize and express ideas clearly.

• Ability to effectively manage assigned workload within allotted time constraints.

The Key Working Relationships

• Internal Partners: Equipment Manufacturing Operators, Quality Engineers, Field Engineers, Customer Service, Warehouse personnel

• External Partners: Material Suppliers and Customers

The Work Environment

The work environment characteristics are representative of a manufacturing, laboratory, or warehouse environment and include the ability to stand and walk for long periods of time and be able to lift 75lbs. Travel with Field Engineers up to 10% of the time for ongoing training. Regularly disassembling laboratory equipment, cleaning it per validated process and reassembling accordingly. May occasionally handle chemicals for use in final release testing of laboratory analyzers to customers.

Salary Transparency

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on the facts and circumstances of each case. The salary range for this position is $80,000 to $136,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time), and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com.

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