Service Engineer

Myriad Genetics & Laboratories South San Francisco , CA 94080

Posted 2 months ago


The Service Engineering team at Myriad Women's Health is where the clinical lab, software engineering, troubleshooting, and advanced robotics all come together to make something truly unique. They are tasked with designing and maintaining the most advanced clinical diagnostics laboratory platform in the world. As an Service Engineer, you will be be responsible for keeping the platform in peak condition as it continues to expand in capabilities and capacity to meet the demands of the genomics revolution.


  • Accountable for the troubleshooting and root cause investigation to service and repair integrated robotic work cells in our NGS genomics CLIA laboratory

  • Provide the highest quality of service and support to our regulated clinical laboratory

  • Collaborate with multidisciplinary teams to develop our next generation instrumentation, new platform migrations, and next generation scripts to expand our ever growing CLIA laboratory

  • Completion of a training program to enable you to support highly sophisticated equipment

  • Develop, optimize and troubleshoot liquid handling processes on multiple instrument platforms (Tecan/Bravo/Beckman)

  • Interface with CLIA lab personnel providing the highest level of professional service and support

  • Responsible for maintenance and calibration tasks to keep our robotics and instrumentation running at peak performance

  • Create, maintain, and review various SOP documentation for training and support

  • Continuously optimize processes to increase both quality and efficiency

  • Maintain and develop the most advanced laboratory technology in molecular diagnostics in the bay area


  • B.S. in Engineering / Science or equivalent independent experience servicing and repairing complex laboratory instrumentation

  • 2+ years of experience working in a related field is preferred

  • Hardware and scientific instrument experience including the following:

  • Proven hands on involvement with manual mechanical / electrical / software tasks

  • Instrument problem solving / troubleshooting / root cause analysis

  • Experience with liquid handlers (tecan/beckman/bravo preferred), plate readers, DNA sequencers, thermocyclers, robotic arms

  • Scientific instrumentation software experience a must

  • Familiar with computer networking, can quickly become an advanced user of new software and coding (Python, Unix, OSX, Windows)

  • Software troubleshooting experience is a plus

  • Small project manufacturing experience is a plus (Mechanical assemblies, PCB mounting, working with CAD)

  • Independently driven, able to prioritize multiple tasks, organized and a critical thinker

  • Experiencing working within the regulations of a CLIA laboratory is a plus

About Our CompanyMyriad Women's Health, is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics. Myriad discovers and commercializes molecular diagnostic tests that: determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment decisions across six major medical specialties where molecular diagnostics can significantly improve patient care and lower healthcare costs. Myriad is focused on three strategic imperatives: maintaining leadership in an expanding hereditary cancer market, diversifying its product portfolio through the introduction of new products and increasing the revenue contribution from international markets. For more information on how Myriad is making a difference, please visit the Company's website: Myriad is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran. Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. We believe that diversity lends a regional, national, and global advantage to the clients we serve. Our workforce consists of dynamic individuals, with a range of backgrounds, talents, and skills.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Software Engineer


Posted Yesterday

VIEW JOBS 11/20/2018 12:00:00 AM 2019-02-18T00:00 Description: DUTIES AND RESPONSIBILITIES: * Develop software using good engineering practices. * Implement a variety of scientific algorithms into software solutions. * Customize and integrate commercial products and open source libraries with a focus on laboratory systems. * Collaborate with vendor resources, internal customers, and within the distributed IT team to deliver software system solutions that meet or exceed customer expectations and meet project timelines within budget. * Working hands-on at all levels of the application stack, including back-end, front-end, and operations; coding on a regular basis. * Develop test automation suite for various applications. * Implement and utilize scalable software automation framework. * Troubleshoot defects and production issues. * Ensures local solutions delivered to the South San Francisco site are designed in accordance with the overall IT software strategy. * Contributes to the IT software architecture, overall applications and data management landscape, and facilitates South San Francisco system integrations to the enterprise where appropriate. * Execute full software development lifecycle. * Document system specifications and functionality. * Monitor the health of production systems. * Comply with all applicable software regulations and standards. * Learn and apply new technologies to benefit Intrexon interests. * Develop and maintain excellent customer relationships / trust. * Communicate project status, technical solutions, and recommendations to customers, management, and colleagues. EDUCATION AND EXPERIENCE: * B.S in Computer Sciences or related discipline, with 5+ years of experience or equivalent combination of education and experience required. * Experience in systems implementations with a focus on both custom web application development and configuration of and integration with commercial-off-the-shelf software systems. * Experience developing software in Javascript and/or Python. * Experience developing software on Windows or Linux platforms. * Experience developing web based solutions including Angular, HTML5, CSS, and/or JavaScript frameworks. * Excellent knowledge of relational databases including Oracle, SQL Server or MySQL. * Experience with test automation tools like Protractor or Selenium. * Experience designing, developing, and integrating systems with SOA/Web Services. * Significant software development and infrastructure architecture experience in designing enterprise web applications. * Experience with Git and Docker preferred. * Solid understanding of the practical application of Agile development methods and working with software development teams in an Agile/Lean/Continuous Delivery environment. * Proven ability to adapt to new languages, frameworks, technologies as the need arises; previous experience in a role adopting, and using technology that makes business sense, is supportable, and scalable. * Excellent customer service and communication skills required. * Strong problem solving and troubleshooting skills. DESIRED KEY COMPETENCIES: * Exceptional teamwork and collaboration skills, working cross-functionally and across geographic locations. * Maintain a high degree of accuracy and attention to detail. * Able to work independently as well as in a group setting. * Ability to work with end-users to elicit requirements, perform requirements analysis, and recommend technical solutions. * Excellent analytical skills, able to exercise sound judgment on both technical and non-technical matters. * Experience managing, parsing, extracting and processing data from a variety of instrument systems. * Experience delivering software solutions in a distributed (multi-site) environment. * Strong foundation in Software/Systems development life cycle, business analysis, and project management concepts and techniques. * Experience working in the Biotechnology, Pharmaceutical, or Life Sciences industries. * Software product development experience. * Experience working with commercial Laboratory Information Management Systems bioinformatics tools, and instrument systems software. * Ability to work creatively and efficiently handling multiple competing priorities in a fast-paced environment. * Excellent planning, organizational, and execution skills. EOE MFDV Intrexon South San Francisco CA

Service Engineer

Myriad Genetics & Laboratories