Service Engineer I

With more than 11,000 employees, AVL is the world's largest independent company for development, simulation and testing in the automotive industry, and in other sectors. Drawing on its pioneering spirit, the company provides concepts, solutions and methodologies to shape future mobility trends. AVL creates innovative and affordable technologies to effectively reduce CO2 by applying a multi-energy carrier strategy for all applications - from hybrid to battery electric and fuel cell technologies. The company supports customers throughout the entire development process from the ideation phase to serial production. To accelerate the vision of smart and connected mobility AVL has established competencies in the fields of ADAS, autonomous driving and data intelligence.

AVL's passion is innovation. Together with an international network of experts that extends over 26 countries and with 45 Tech- and Engineering Centers worldwide, AVL drives sustainable mobility trends for a greener future.

AVL North America is headquartered in Plymouth, MI, and has additional locations in Plymouth, Ann Arbor, MI, and Lake Forest, CA.

Service Engineer I

AVL is looking for a Service Engineer I to join our team!

Are you interested in domestic travel and growing your experience in new technologies? The Service Engineer I is a great opportunity to grow and develop through experience with a variety of customers. The Service Engineer I position is located out of Plymouth, MI with the AVL Test Systems, Inc. company. This position requires experience in emissions (preferably gas analyzers) and/or a bachelor's degree in engineering/equivalent. In addition, the Service Engineer position is a direct customer interfacing role and requires strong communication, organization, & customer service skills. Candidates must also be adaptable and flexible to schedule changes or adjustments as a long lead time cannot always be predicted.

The Service Engineer I will receive adequate training from the AVL team to ensure success when active in the field. The Service Engineer is responsible for installation, set-up, configuration, maintenance, and calibration troubleshooting repairs for AVL hardware and software. The Service Engineer I will interface with a variety of customers and internal team members.

• Travel expectation is 70-80%

Applicants must have the unrestricted authorization to work in the United States on a full-time basis. Employer will not sponsor an applicant for a work visa for this position.

ROLES:

• Act as Liaison and company representative for customers

• Perform at customer sites; test equipment installation, configuration, maintenance, and calibration to AVL specifications as defined through the AVL Qualification Initiative (QI).

• Troubleshoot and repair products to AVL specifications following defined processes.

• Professional and timely completion of service and commissioning reports and other administrative responsibilities as required.

• Actively participate in developing one's own training plan and exhibits ownership in completing training towards realization of selected diplomas and competency.

• Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods to increase operating equipment effectiveness (O.E.E.).

• Generates calibration certificates, service reports and is responsible for evaluation and presentation of results

• Perform Hotline support as required including the use of reporting tools, Helpdesk II etc.

• The ability to communicate with customers in a professional way and in the ability to independently describe, categorize, analyze and solve service requests and issues.

• Timely follow up on items and the ability to drive issues to closure.

• Complete all applicable safety training

• Must be willing to travel

• Other tasks as assigned

QUALIFICATIONS/SKILLS:

• Bachelor's degree in engineering or equivalent work experience

• 0-2+ years' experience in related field

• 2 years' experience with test automation equipment preferred

• Understanding of electrical and mechanical processes

• Excellent verbal and written communication skills

• Must possess excellent written and oral communication skills.

We look forward to receiving your details; please use our online application form or send your application to AVL North America, Inc. / AVL Test Systems, Inc. / AVL Mobility Technologies, Inc. EOE Minorities/Women/Veterans/Disabled.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.avl.com as a result of your disability. You can request reasonable accommodations by calling (734)-446-4106.

About AVL

AVL is one of the world's leading mobility technology companies for development, simulation and testing in the automotive industry, and beyond. We provide concepts, solutions and methodologies in fields like vehicle development and integration, e-mobility, automated and connected mobility (ADAS/AD), and software for a greener, safer, better world of mobility.

Find out more: www.avl.com

Reimagining Motion. For a greener, safer, better world of mobility.

Location:

Plymouth, MI, US

Company: AVL Test Systems Inc

Job Function: Instrumentation and Test Systems

Contract Type:

Posting Date: May 29, 2024

Job ID: 37053

About AVL

AVL is one of the world's leading mobility technology companies for development, simulation and testing in the automotive industry, and beyond. We provide concepts, solutions and methodologies in fields like vehicle development and integration, e-mobility, automated and connected mobility (ADAS/AD), and software for a greener, safer, better world of mobility.

Find out more: www.avl.com