Service Engineer

Hologic Tucson , AZ 85704

Posted 10 months ago

At Hologic, we're an innovative medical technology company that enables healthier lives everywhere, every day. We are also a company that prospers and grows, which is why we've been able to expand our offerings to empower even more people and champion women's health

What powers our growth across Breast & Skeletal Health, Diagnostics, GYN Surgical and Medical Aesthetics Solutions is also what differentiates us: the exceptional and clinically proven capacity of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by continually challenging ourselves to improve health through better technology, education and market access.

None of this would be possible without the talent and passion of our employees. Together, our expertise and dedication to developing and sharing more robust, science-based certainty drives our global presence and a promising pipeline that responds to the unmet health and wellness needs of women, families and communities.

While we focus on women's health and well-being, we are committed to having an even broader benefit on the world. Together, we advocate for better health and wellness through solutions that provide ever greater certainty and peace of mind.

Faxitron Bioptics LLC, a Hologic Inc. company, is a growing vertically integrated x-ray cabinet system manufacturer located in Tucson, AZ. We build high resolution digital x-ray systems that are used all over the world for medical, clinical, and nondestructive testing.

Job Summary:

The Service Technician will be responsible for meeting the daily service repair needs of the customer's equipment and driving customer satisfaction through Service Excellence. This position is located in Tucson, AZ.

Duties & Responsibilities:

  • Troubleshooting, installation, maintenance and service repair needs on designated equipment.

  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

  • Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

  • May include training of clinical staff on designated equipment.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required.

  • Experience with computers and common Microsoft programs

  • Must be able to travel to customer sites as required up to 25%

  • Experience in a sales support role a plus, but not required.

  • Possess good communication, organizational, logical thinking skills and presentation skills.

  • Ability to communicate unfamiliar ideas and solutions easily to users with little or no technical knowledge.

  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment is helpful but not required.

Education:

Associates Degree or 2 years relevant work experience.

Experience:
2 year minimum

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.


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Service Engineer

Hologic